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Qualification Details

BSB20112 - Certificate II in Business

Recognition of Prior Learning (RPL)

BSB20112 Certificate II in Business Qualification is offered by Get Qualified Australia via our RTO partners using a combination of Recognition of Prior Learning (RPL) and Skills Recognition.

Wherever possible, the qualification will be fully assessed using your career experience without the need for further study. If required, gap training is available from our RTO partners.

Description

This qualification reflects the role of individuals who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context, working under direct supervision.

Job roles 

• Administration Assistant
• Clerical Worker
• Data Entry Operator
• Information Desk Clerk
• Office Junior
• Receptionist.

Entry Requirements

There are no entry requirements for this qualification.

Packaging Rules

• Total number of units = 12 

• 1 core unit plus 

• 11 elective units 

7 elective units  must be selected from the elective units listed below.

The remaining 4 elective units  may be selected from the elective units listed below, or any currently endorsed Training Package or accredited course at the same qualification level. If not listed below 2  of the 4 elective units  may be selected from either a Certificate I or a Certificate III qualification.

Elective units must be relevant to the work outcome, local industry requirements and the qualification level.

Core unit 

BSBWHS201A Contribute to health and safety of self and others

Elective units 

Customer Service 

BSBCUS201B Deliver a service to customers

Industry Context 

BSBIND201A Work effectively in a business environment

Information Management 

BSBINM201A Process and maintain workplace information

BSBINM202A Handle mail

Innovation 

BSBINN201A Contribute to workplace innovation

Interpersonal Communication 

BSBCMM201A Communicate in the workplace

IT Use 

BSBITU201A Produce simple word processed documents

BSBITU202A Create and use spreadsheets

BSBITU203A Communicate electronically

Small and Micro Business 

BSBSMB201A Identify suitability for micro business

Sustainability 

BSBSUS201A Participate in environmentally sustainable work practices

Workplace Effectiveness 

BSBWOR202A Organise and complete daily work activities

BSBWOR203B Work effectively with others

BSBWOR204A Use business technology

Imported Units 

FNSACC301A Process financial transactions and extract interim reports

Licencing Information

There is no direct link between this qualification and licensing, legislative and/or regulatory requirements. However, where required, a unit of competency will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit.

Employability Skills

For this qualification each industry requires employability skills.
We outline the broad industry employability skillsrequirements. Please note that these may vary depending on qualifification packaging options.

Industry/enterprise requirements for this qualification include: 

Communication

• Ability to speak with clients and colleagues
• drafting routine correspondence that meets the organisational standards of style, format and accuracy

Teamwork

• working in a team environment to promote team commitment and cooperation

Problem-solving

• applying a problem-solving approach for communication and transferring information
• handling with client enquiries and complaints

Initiative and enterprise

• raising occupational health and safety issues with designated personnel

Planning and organising

• planning and organising own work schedule for the day
• planning the layout of simple documents using appropriate software

Self-management

• dealing sensitively with client needs and cultural, family and individual differences
• obtaining feedback on work performance and identifying opportunities for improvement

Learning

• encouraging, acknowledging and acting on constructive feedback from team members
• using manuals, training booklets and online help to overcome difficulties

Technology

• selecting, maintaining and using business technology appropriate to the task

Pathway Information

Pathways into the qualification 

To be able to consider this qualification, candidates should preferably have:

• BSB10112 Certificate I in Business or other relevant qualification(s) or,

• Vocational experience assisting in a range of work settings without a formal business qualification.

Pathways from the qualification 

When the candidate receives this qualifcation, he/she may undertake:

• BSB30112 Certificate III in Business.