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Qualification Details

CHC42012 - Certificate IV in Employment Services (Release 1)

Recognition of Prior Learning (RPL)

CHC42012 Certificate IV in Employment Services (Release 1) Qualification is offered by Get Qualified Australia via our RTO partners using a combination of Recognition of Prior Learning (RPL) and Skills Recognition.

Wherever possible, the qualification will be fully assessed using your career experience without the need for further study. If required, gap training is available from our RTO partners.

Description

This qualification reflects the skills and knowledge required of individuals who provide a range of programs and services to individuals and groups of clients and employers to support them in locating, securing and maintaining suitable employment.

Workers at this level:

• Need an understanding of access and equity issues including cultural diversity, Aboriginal and/or Torres Strait Islander and disability issues and to work with local communities in the provision of services
• May have limited supervisory responsibilities in the employment services context.

Occupational titles  may include, for example:

• Client services officer

• Employment consultant - job placement

• Employment consultant

• Employment consultant - training

• Employment consultant - case manager

• Job search training consultant

• Employment consultant - employer marketing and liaison

• Training and placement officer

Entry Requirements

Not Applicable

Packaging Rules

• 14 units of competency are required for this qualification, including:

• 7 core units

• 7 elective units

A wide range of elective units is available, including:

• Group A electives which are recommended for culturally aware and respectful practice
• Other relevant electives listed below and grouped to facilitate selection for specific employment services work contexts
• Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Community Services and/or Health Training Packages
• Where appropriate, to address workplace requirements, up to 2 units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on TGA or other public listing

Core units 

CHCCOM403A Use targeted communication skills to build relationships

CHCCS400C Work within a relevant legal and ethical framework

CHCES311B Work effectively in employment services

CHCES411A Collect, analyse and apply labour market information

CHCES415A Monitor and improve contracted employment services

CHCORG405E Maintain an effective work environment

HLTWHS300A Contribute to WHS processes

The importance of culturally aware and respectful practice 

All workers undertaking employment services work need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Community Services Training Package.

Group A electives  - recommended for culturally aware and respectful practice 

Where work involves a specific focus on Aboriginal and/or Torres Strait Islander and/or culturally diverse clients or communities, one or both of the following electives is recommended:

HLTHIR403C Work effectively with culturally diverse clients and co-workers

HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people

Other relevant electives 

Electives are to be selected in line with specified Packaging Rules. Relevant electives are listed below. Employers may specify that certain electives are required to address specific workplace needs.

Electives recommended for the following areas of work are shown in the table below:

• Project Coordination
• Disability employment services
• Case Management and Intensive support work
• Job placement
• Job search support and training
• Apprenticeship and traineeship programs
• Business development
• Promotion of clients to employers

Elective groups shown in this table are recommended, but not necessarily required for work in the areas identified on the right	Project coordination	Disability employment services	Case management  & intensive support work	Job placement	Job search support and training	Apprenticeship and traineeship programs	Business development	Promotion of clients to employers
BSBEMS401B Develop and implement business development strategies to expand client base				ü			ü
BSBEMS402B Develop and implement strategies to source and assess candidates				ü			ü
BSBEMS403B Develop and provide employment management services to candidates		ü	ü	ü			ü	ü
BSBMKG413A Promote products and services					ü		ü	ü
BSBREL402A Build client relationships and business networks						ü
BSBPMG407A Apply risk management techniques	ü
BSBWRK501A Develop, manage and review campaigns and projects	ü
CHCAD401D Advocate for clients		ü	ü			ü
CHCCAR501C Conduct career guidance interview		ü	ü		ü
CHCCDP401B Deliver service consistent with a career development framework		ü	ü		ü
CHCCDP403B Analyse and apply education and training information		ü	ü		ü	ü
CHCCDP501B Liaise with employers to promote flexible work arrangements		ü	ü	ü		ü	ü	ü
CHCCM402D Establish and monitor a case plan		ü	ü
CHCCM401D Undertake case management OR CHCCM404A Undertake case management for clients with complex needs OR CHCCW503A Work intensively with clients		ü	ü
CHCCS407C Operate referral procedures		ü	ü
CHCCS412E Deliver and develop client services OR CHCORG423C Maintain quality service delivery	ü	ü	ü	ü	ü	ü	ü	ü
CHCDIS301C Work effectively with people with a disability		ü	ü
CHCDIS408D Support people with disabilities as workers		ü	ü
CHCDIS409B Provide services to people with disabilities with complex needs		ü	ü
CHCDIS509E Maximise participation in work by people with disabilities		ü	ü
CHCES304B Deliver recruitment services OR BSBEMS404B Manage the recruitment process for client organisations				ü
CHCES305B Monitor Australian Apprenticeships arrangements						ü
CHCES402C Deliver Australian Apprenticeships services						ü
CHCES404B Promote clients to employers		ü	ü	ü	ü	ü	ü	ü
CHCES413A Develop and monitor employment plans with clients OR CHCCDP402B Assist clients to plan and access career pathways		ü	ü		ü
CHCES416A Plan and provide job search support		ü	ü	ü	ü
CHCGROUP403D Plan and conduct group activities		ü	ü		ü
CHCICS403A Conduct individual assessment OR CHCCS500B Conduct complex assessment and referral		ü	ü		ü
CHCICS402B Facilitate individualised plans		ü	ü
CHCLLN403A Identify clients with language, literacy and numeracy needs and respond effectively		ü	ü	ü	ü
CHCMH411A Work with people with mental health issues		ü	ü
CHCNET402B Establish and maintain effective networks	ü	ü	ü	ü	ü	ü	ü	ü
CHCOHC401A Inform and encourage clients and groups to understand and achieve good oral health		ü	ü		ü
CHCOHC402A Support clients and groups to learn practical aspects of oral health care		ü	ü		ü
CHCOHC404A Recognise and respond to signs and symptoms that may indicate oral health issues			ü		ü
CHCORG406C Supervise work	ü	ü	ü	ü	ü	ü	ü	ü
CHCORG529B Provide coaching and motivation		ü	ü
CHCYTH301E Work effectively with young people	ü	ü	ü	ü	ü	ü
HLTHIR403C Work effectively with culturally diverse clients and co-workers	ü	ü	ü	ü	ü	ü	ü	ü
HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people	ü	ü	ü	ü	ü	ü	ü	ü
TAEDEL401A Plan, organise and deliver group-based learning		ü	ü		ü
TAEDEL402A Plan, organise and facilitate learning in the workplace		ü	ü		ü

Licencing Information

Not Applicable

Employability Skills

Refer to the Topic: Introduction to the Employability Skills Qualification Summaries

Pathway Information

Not Applicable