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Qualification Details

FNS20111 - Certificate II in Financial Services

Recognition of Prior Learning (RPL)

FNS20111 Certificate II in Financial Services Qualification is offered by Get Qualified Australia via our RTO partners using a combination of Recognition of Prior Learning (RPL) and Skills Recognition.

Wherever possible, the qualification will be fully assessed using your career experience without the need for further study. If required, gap training is available from our RTO partners.

Description

This qualification relfects the skills and knowledge required of individuals who meet the financial literacy and basic financial skill needs of remote and indigenous communities or new entrants wishing to build potential pathways into the industry, particularly through VET in Schools programs.

Entry Requirements

Not applicable.

Packaging Rules

8 units must be achieved:

4 core units plus4 elective units 

2 elective unit  must be selected from the elective list below.

The remaining 2 elective units  may be selected from the elective units listed below, any endorsed Training Package or accredited course. Elective units may be selected from a Certificate III qualification.

Elective units must be relevant to the work outcome, local industry requirements and the qualification level. 

Core Units: 

FNSINC301A Work effectively in the financial services industry

BOHS201A Participate in OHS processes

BWOR203B Work effectively with others

BWOR204A Use business technology

Elective Units: 

FNSFLT201A Develop and use a personal budget

SFLT202A Develop and use a savings plan

SFLT203A Develop understanding of debt and consumer credit

SFLT204A Develop understanding of superannuation

SFLT205A Develop understanding of the Australian financial system and markets

SFLT206A Develop understanding of taxation

SRTS301A Provide customer service in a retail agency

SRTS303A Balance retail transactions

SRTS305A Process customer accounts

SRTS306A Process customer transactions

Licencing Information

There is no direct link between this qualification and licensing, legislative and/or regulatory requirements. However, where required, a unit of competency will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit.

Employability Skills

Employability Skill and Industry/enterprise requirements for this qualification include: 

Communication

• having the ability to ask questions in order to prepare a verbal or written response to customer enquiries
• using active listening skills
• using verbal and written skills to communicate effectively with customers

Teamwork

• consulting others when developing personal financial plans
• working with diverse persons and groups
• working with others to develop one’s knowledge and expertise in credit management

Problem solving

• analysing and comparing information from different sources
• researching information relevant to a customer enquiry

Initiative and enterprise

• developing flexible approaches to personal skill development and goal setting
• identifying hazards in the workplace
• participating in identifying improvements to workplace processes

Planning and organising

• following defined workplace processes and ensuring all documentation meets organisational policies and procedures
• performing basic administration and organisational skills
• recognising hazards in the workplace and applying risk control measures

Self-management

• demonstrating the skill to operate within scope of authority, meet timelines and work within industry and organisational codes of practice, legislation and regulations

Learning

• applying knowledge of the industry to workplace activities
• asking questions to clarify instructions
• learning new ideas, skills and techniques by developing a budget and a personal savings plan
• using online help to resolve technical issues

Technology

• using calculators and computer software programs to prepare workplace documentation
• using the telephone and computer technology to communicate effectively with customers
• working safely with technology

Pathway Information

Pathways from the qualification 

This qualification has elective options in financial literacy and basic industry skills. However, Certificate III in Financial Services, Certificate III in Accounts Administration or a qualification in the personal injury management or insurance sectors may be more suitable for entry level employment opportunities.