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Qualification Details

FNS30511 - Certificate III in General Insurance (Release 3)

Recognition of Prior Learning (RPL)

FNS30511 Certificate III in General Insurance (Release 3) Qualification is offered by Get Qualified Australia via our RTO partners using a combination of Recognition of Prior Learning (RPL) and Skills Recognition.

Wherever possible, the qualification will be fully assessed using your career experience without the need for further study. If required, gap training is available from our RTO partners.

Description

This qualification reflects the job roles of employees in general insurance.

Possible work functions may include:

• processing and issuing policies
• processing and settling claims
• responding to customer enquiries and maintaining customer database.

Entry Requirements

Not applicable.

Packaging Rules

• 13 units  must be achieved.

• 5 core units 

•  8 elective units 

3 elective unit  must be selected from Group A .

A further 3 elective unit  must be selected from Group A or B. 

The remaining 2 elective units  may be selected from the elective units listed below, any endorsed Training Package or accredited course. Elective units may be selected from a Certificate III or Certificate IV qualification.

Elective units must be relevant to the work outcomes, local industry requirements and the qualification level.

Core units of competency: 

FNSINC301A Work effectively in the financial services industry

FNSINC402A Develop and maintain in-depth knowledge of products and services used by an organisation or sector

BSBOHS201A Participate in OHS processes

BSBWOR203B Work effectively with others

BSBWOR204A Use business technology

Elective units of competency: 

Group A  

(Insurance services) 

FNSISV301A Evaluate risk for renewal business

FNSISV302A Process alteration to insurance policy

FNSISV303A Issue contract of insurance

FNSISV304A Issue renewal advice

FNSISV305A Issue cancellation advice

FNSISV306A Receive and record or register a claim

FNSISV307A Follow organisation procedures to process claim

FNSISV308A Process facultative and treaty reinsurance claim

FNSISV309A Settle claims

FNSISV310A Process claims payments

Group B 

ASIC 

FNSASIC301C Establish client relationship and analyse needs

FNSASIC302C Develop, present and negotiate client solutions

FNSASIC304A Provide Tier 2 general advice in general insurance

FNSASIC305A Provide Tier 2 personal advice in general insurance

General 

FNSSAM301A Identify opportunities for cross-selling products and services

FNSIAD301A Provide general advice on financial products and services

BSBCCO203A Conduct customer contact

BSBCMM301B Process customer complaints

BSBRKG304B Maintain business records

 

Licencing Information

Work functions in the occupational areas where this qualification may be used are subject to regulatory requirements. You should refer to the IBSA website (www.ibsa.org.au) or the relevant regulator for specific guidance on requirements.

Employability Skills

The following table contains a summary of the employability skills required by industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Industry/enterprise requirements for this qualification include: 

Communication

• conducting research to collect and analyse information and present in report form
• having the ability to question, clarify and evaluate information
• investigating and negotiating to resolve disputes
• liaising with internal and external personnel with an ability to 'read' verbal and non-verbal body language
• using a range of techniques and sales skills to elicit feedback from customers
• using specialist language in written and oral communication
• writing in a range of styles to suit different audiences

Teamwork

• receiving feedback on performance
• referring matters to nominated person as required
• working as a member of a team and applying knowledge of one's own role to achieve team goals

Problem Solving

• collecting, comparing and contrasting data in order to create reports
• investigating skills to provide information to assist with the determination of entitlements for persons where estates are to be finalised
• using problem solving tools and techniques to balance and reconcile amounts

Initiative and Enterprise

• contributing to solutions to workplace challenges
• contributing to the designing and preparation of reports to effectively present workplace information
• identifying cross-selling opportunities

Planning and Organising

• contributing to the planning process by researching and validating information relating to estates
• planning work considering resources, time and other constraints
• processing routine documents and maintaining files, managing information, and scheduling and coordinating competing tasks
• undertaking contingency planning and risk management to meet client needs within area of responsibility

Self-management

• managing own time and priorities and dealing with contingencies
• operating within codes of ethics, codes of professional conduct, legislation and regulations
• taking responsibility as required by work role and ensuring all organisational policies and procedures are followed

Learning

• acquiring and applying knowledge of services and organisational policies and procedures
• asking questions to clarify instructions
• seeking advice on technical issues
• using online help and manuals to solve basic technology problems

Technology

• using electronic communication devices and processes such as internet software packages and email, to produce written correspondence and reports
• using technology to assist the management of information and to assist the planning process

Pathway Information

Pathways into the qualification 

The primary pathway from this qualification is employment in a range of environments including:

• administration
• handling claims
• providing customer service at a branch, by telephone, teleclaims or online.

Pathways from the qualification 

A further learning pathway utilising qualifications such as Certificate IV in General Insurance or a specialist insurance qualification would support career progression.