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Qualification Details

SIR10112 - Certificate I in Retail Services

Recognition of Prior Learning (RPL)

SIR10112 Certificate I in Retail Services Qualification is offered by Get Qualified Australia via our RTO partners using a combination of Recognition of Prior Learning (RPL) and Skills Recognition.

Wherever possible, the qualification will be fully assessed using your career experience without the need for further study. If required, gap training is available from our RTO partners.

Description

This qualification reflects the skills and knowledge required of individuals who commences work in the retail industry.

 

Job roles 

Individuals with this qualification are able to perform roles, such as:

• provide customer service in a retail store
• organise and maintain work areas.

 

Possible job titles 

• customer service assistant
• point-of-sale operator

Entry Requirements

Not applicable.

Packaging Rules

5 units must be completed:

• 3 core units
• 2 elective units:

• a minimum of 1 unit must be selected from the elective unit list below
• 1 unit may be selected from any relevant Training Package or accredited course first packaged at AQF level 1 or 2.

The choice of elective units must be guided by the core function or role of the current or intended work environment, local industry requirements, and the characteristics of the AQF level of this qualification.

Units chosen from other Training Packages must not duplicate units selected from or available in SIR07 V3 Retail Services Training Package.

Core units 

SIRXCOM101    Communicate in the workplace to support team and customer outcomes

SIRXIND101     Work effectively in a customer service environment

SIRXWHS101    Apply safe work practices

Elective units

Client and Customer Service

SIRXCLM101     Organise and maintain work areas

Computer Operations and ICT Management 

SIRXICT001A    Operate retail technology

Working in Industry 

SIRXIND102      Plan a career in the retail industry

Licencing Information

No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of endorsement.

Employability Skills

Employability skills qualification summary

For this qualification the retail industry requires employability skills.
We outline the broad industry employability skillsrequirements. Please note that these may vary depending on qualifification packaging options.

Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each employability skill are representative of the business-to-business industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.

Employability skill and Industry/enterprise requirements for this qualification include:

Communication

• use questioning and active listening to determine and respond to customer needs to ensure customers enjoy a positive retail experience that reflects store values
• carry out verbal instructions from other team members and supervisors
• read and interpret simple workplace documents
• complete simple written workplace forms and share work-related information with other team members

Teamwork

• work collaboratively with team members, supporting the team, respecting and understanding others’ views, and giving and receiving feedback in the context of a retail customer service environment where employees are expected to perform their individual tasks but also look for opportunities to assist others

Problem-solving

• demonstrate sensitivity to customer needs and concerns
• anticipate problems and act to avoid them where possible
• solve problems in the context of a team structure where, after clarification, customer service issues or recognition of risk may be referred to another team member or a supervisor for resolution depending on store policy and procedures

Initiative and enterprise

• adapt to new situations, including changing workplace procedures

Planning and organising

• plan and carry out simple retail tasks to timelines and priorities that are set by a supervisor

Self-management

• understand and follow store policies regarding work availability, rosters and work duties
• work within the store culture by practising inclusive behaviour
• manage personal presentation, hygiene and time
• prioritise and complete delegated tasks under instruction

Learning

• identify personal strengths and weaknesses in the context of the job role and recognise how to personally learn best
• accept opportunities to learn new ways of doing things and implement changes under instruction in the context of store procedures

Technology

• select and use a range of retail technology, such as point-of-sale systems, according to available equipment and store procedures
• recognise and report faulty equipment and follow store workplace health and safety procedures

Pathway Information

The qualification is suitable for a VET in Schools (VETiS) pathway and is designed for pre-vocational use. It is not suitable for an Australian Apprenticeship pathway.

 

Pathways into the qualification 

Individuals may undertake the qualification with little or no experience in the industry.

 

Pathways from the qualification 

After achieving SIR10112 Certificate I in Retail Services, individuals may undertake:

• SIR20212 Certificate II in Retail Services
• SIR20312 Certificate II in Retail Fast Food.