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Qualification Details

SIR20112 - Certificate II in Community Pharmacy

Recognition of Prior Learning (RPL)

SIR20112 Certificate II in Community Pharmacy Qualification is offered by Get Qualified Australia via our RTO partners using a combination of Recognition of Prior Learning (RPL) and Skills Recognition.

Wherever possible, the qualification will be fully assessed using your career experience without the need for further study. If required, gap training is available from our RTO partners.

Description

This qualification reflects the role of individuals who apply retail operational tasks and provide initial customer service in a community pharmacy environment. These individuals provide preliminary advice to customers, and function under supervision, as part of a pharmacy team, recognising the limitations of their job role and referring customers to more senior pharmacy assistants or a pharmacist where appropriate.

 

Work could be undertaken in a variety of community pharmacy settings.

Job roles 

Individuals with this qualification are able to perform roles, such as:

• responding to and advising customers on general retail products
• accepting prescriptions
• applying product knowledge to recommend and supply a defined range of pharmacy products and services to customers
• referring customers to more senior pharmacy assistants or a pharmacist
• operating within the legislative framework, regulation and protocols that apply to community pharmacy
• operating a point of sale area
• maintaining stock levels and displays
• organising and maintaining work areas

Entry Requirements

There are no entry requirements for this qualification.

Packaging Rules

18 units must be completed:

• 10 core units
• 8 elective units:

• 4 units must be selected from Group A – Pharmacy Product Knowledge
• the remaining 4 units may be selected from:

• Group B – General Elective Units, or
• SIR07 V3 Retail Services Training Package or another endorsed Training Package or accredited course, provided the units are first packaged at AQF level 2 or 3 in the parent Training Package.

 

In all cases, selection of electives must be guided by the job outcome, local industry requirements and the characteristics of this qualification (as per the AQF descriptors).

Core units 

 

HLTIN301C  Comply with infection control policies and procedures

SIRCIND201  Operate in a community pharmacy framework

SIRCHCS201  Support the supply of Pharmacy Medicines and Pharmacist Only Medicines

SIRXCCS201  Apply point-of-sale handling procedures

SIRXCLM101  Organise and maintain work areas

SIRXCOM101  Communicate in the workplace to support team and customer outcomes

SIRXIND101  Work effectively in a customer service environment

SIRXMER201  Merchandise products

SIRXRSK201  Minimise loss

SIRXWHS101  Apply safe work practices

Elective Group A – Pharmacy Product Knowledge  

 

SIRCPPK201

Assist customers seeking commonly requested vitamins, minerals and supplements

SIRCPPK202

Assist customers seeking eye and ear products

SIRCPPK203

Assist customers seeking first aid and wound care products

SIRCPPK204

Assist customers seeking oral care products

SIRCPPK205

Assist customers seeking to relieve cough and cold symptoms

SIRCPPK206

Assist customers seeking to relieve skin and fungal conditions

SIRCPPK207

Supply medical devices

SIRXRPK002A

Recommend hair, beauty and cosmetic products and services

Elective Group B – General Elective units 

 

Client and Customer Service

SIRXCCS202

Interact with customers

Computer Operations and ICT Management 

SIRXICT001  Operate retail technology

Finance 

SIRXFIN201  Balance and secure point of sale terminal

Inventory 

SIRXINV001A  Perform stock control procedures

Pharmacy Product Knowledge 

SIRCPPK201  Assist customers seeking commonly requested vitamins, minerals and supplements

SIRCPPK202  Assist customers seeking eye and ear products

SIRCPPK203  Assist customers seeking first aid and wound care products

SIRCPPK204  Assist customers seeking oral care products

SIRCPPK205  Assist customers seeking to relieve cough and cold symptoms

SIRCPPK206  Assist customers seeking to relieve skin and fungal conditions

SIRCPPK207  Supply medical devices

SIRXRPK002A  Recommend hair, beauty and cosmetic products and services

Retail Make-Up and Skin Care 

SIBBFAS201A  Demonstrate retail skin care products

SIBXFAS201A  Design and apply make-up

Sales 

SIRXSLS201  Sell products and services

Skin Services 

SIBBSKS201A  Pierce ears

Sustainability  

BSBSUS201A  Participate in environmentally sustainable work practices

Industry 

SIRCIND202  Plan a career in community pharmacy

Licencing Information

All relevant federal, state or territory legislation, Pharmacy Board of Australia Guidelines, and established practice and quality assurance standards are to be met.

Employability Skills

Employability Skill and Industry/enterprise requirements for this qualification include: 

• Communication

Use questioning and active listening skills to establish customer requirements, answer questions and provide information on the location of pharmacy product or service areas. Refer requests for product advice to a more senior team member or a pharmacist. Regularly carry out verbal instructions from other team members and supervisors. Interpret simple workplace documents, complete simple written workplace forms and share work related information with other team members.

• Teamwork

Work collaboratively with other team members, supporting the team, respecting and understanding others’ views and giving and receiving feedback in the context of a pharmacy customer service environment where employees are expected to perform their individual tasks but also look for opportunities to assist others.

• Problem-solving

Demonstrate sensitivity to customer needs and concerns anticipating problems and acting to avoid them where possible. Solve problems in the context of a team structure where after clarification, recognition of risk may be referred to another team member or a supervisor for resolution depending upon store policy and procedures.

• Initiative and enterprise

Look for opportunities to do things better and suggest ideas to supervisors and other team members and supervisors in the context of the job role. Positively accept and adapt to changes in procedures or arrangements in the pharmacy. Take positive action to report hazards or risks to supervisors.

• Planning and organising

Plan and carry out simple front of pharmacy tasks to timelines and priorities that are set by a supervisor.

• Self-management

Understand and follow pharmacy regarding work availability, rosters and work duties. Work within the pharmacy culture by practising inclusive behaviour, effective management of personal presentation, hygiene, and time; and the ability to efficiently prioritise and complete delegated tasks under instruction.

• Learning

Identify personal strengths and weaknesses in the context of the job role and to recognise how to personally learn best at work. Accept opportunities to learn new ways of doing things and implement changes under instruction within the context of store procedures.

• Technology

Use of computer based point-of-sale systems in the context of available equipment and pharmacy procedures. Recognise and report faulty equipment and follow pharmacy occupational health and safety procedures.

Pathway Information

This qualification is suitable for an Australian Apprenticeship pathway. The Certificate II in Community Pharmacy is suitable for VET in Schools delivery.

Pathways into the qualification 

People may enter this qualification with limited or no vocational experience and without a lower level qualification.

Pathways from the qualification 

After achieving this qualification, people may progress to a Certificate III in Community Pharmacy or to Certificate III qualifications other service industry fields.