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Qualification Details

SIR30112 - Certificate III in Community Pharmacy

Recognition of Prior Learning (RPL)

SIR30112 Certificate III in Community Pharmacy Qualification is offered by Get Qualified Australia via our RTO partners using a combination of Recognition of Prior Learning (RPL) and Skills Recognition.

Wherever possible, the qualification will be fully assessed using your career experience without the need for further study. If required, gap training is available from our RTO partners.

Description

This qualification reflects the skills and knowledge required of individuals apply pharmacy product and service knowledge along with retail skills to provide service to customers in a community pharmacy environment. Work is undertaken with some autonomy but under the supervision of a pharmacist.

The structure of this qualification recognises the diversity of business models that characterise the community pharmacy industry. It supports multi-skilling and participation in work teams as appropriate to the size and structure of the business.

Job roles 

Individuals with this qualification are able to perform pharmacy assistant roles, such as:

• communicating with customers to identify needs
• accepting and delivering prescriptions to and from customers
• applying specialised product knowledge to recommend and supply pharmacy products and services to customers
• operating within the legislative framework, regulation and protocols that apply to community pharmacy
• recognising and acting on situations or requests that require referral to a pharmacist
• assisting in the dispensary
• creating and maintaining displays
• merchandising products and performing stock control.

Entry Requirements

There are no entry requirements for this qualification.

Packaging Rules

To achieve a Certificate III in Community Pharmacy 26 units must be completed:

• 17 core units
• 9 elective units:

• 5 units must be selected from Group A – Pharmacy Support
• the remaining 4 units may be selected from:

• Group B – General Elective Units, or
• SIR07 V3 Retail Services Training Package or another endorsed Training Package or accredited course, provided the units are first packaged at AQF level 2, 3 or 4 in the parent Training Package.

In all cases selection of electives must be guided by the job outcome, local industry requirements and the characteristics of this qualification (as per the AQF descriptors).

Core units 

HLTIN301C Comply with infection control policies and procedures

HLTCSD306C Respond effectively to difficult or challenging behaviour

SIRCDIS301 Accept prescriptions and return dispensed medicines to customers

SIRCHCS201 Support the supply of Pharmacy Medicines and Pharmacist Only Medicines

SIRCPPK205 Assist customers seeking to relieve cough and cold symptoms

SIRCPPK206 Assist customers seeking to relieve skin and fungal conditions

SIRCPPK308 Assist customers seeking relief from gastro-intestinal conditions

SIRCPPK309 Assist customers seeking to relieve common allergic symptom reactions

SIRCPPK310 Assist customers with analgesic and anti-inflammatory products

SIRXCCS201 Apply point-of-sale handling procedures

SIRXCCS202 Interact with customers

SIRXCLM101 Organise and maintain work areas

SIRXCOM101 Communicate in the workplace to support team and customer outcomes

SIRXIND101 Work effectively in a customer service environment

SIRXINV001A Perform stock control procedures

SIRXRSK201 Minimise loss

SIRXWHS101 Apply safe work practices

Elective Group A – Pharmacy Support 

SIRCHCS302 Assist in managing Pharmacy Medicines and Pharmacist Only Medicines

SIRCHCS303 Advise on asthma management

SIRCHCS304 Advise on smoking cessation

SIRCHCS305 Advise on continence management

SIRCHCS306 Advise on complementary medicines

SIRCPPK201 Assist customers seeking commonly requested vitamins, minerals and supplements

SIRCPPK202 Assist customers seeking eye and ear products

SIRCPPK203 Assist customers seeking first aid and wound care products

SIRCPPK204 Assist customers seeking oral care products

SIRCPPK311 Assist customers seeking baby or infant care medicines and products

SIRCPPK312 Assist customers seeking sexual health medicines and products

SIRXRPK002A Recommend hair, beauty and cosmetic products and services

Elective Group B – General Elective units 

 Client and Customer Service 

 SIRXCCS203 Promote loyalty programs

Computer Operations and ICT Management 

 SIRXICT303 Operate retail information technology systems

Dispensary 

 SIRCDIS302 Deliver medicines to customers outside the pharmacy

SIRCDIS303 Assist in dispensing prescriptions

Finance 

 SIRXFIN201 Balance and secure point-of-sale terminal

Health Care Support 

 SIRCHCS302 Assist in managing Pharmacy Medicines and Pharmacist Only Medicines

SIRCHCS303 Advise on asthma management

SIRCHCS304 Advise on smoking cessation

SIRCHCS305 Advise on continence management

SIRCHCS306 Advise on complementary medicines

Inventory 

SIRXINV002A Maintain and order stock

Medical Services Administration 

BSBMED301B Interpret and apply medical terminology appropriately

Management 

SIRXMGT001A Coordinate work teams

SIRXMGT002A Maintain employee relations

Marketing and Promotion 

SIRXMPR002A Provide marketing and promotion program support

Merchandising 

SIRXMER201 Merchandise products

SIRXMER202 Plan, create and maintain displays

Pharmacy Product Knowledge 

SIRCPPK201 Assist customers seeking commonly requested vitamins, minerals and supplements

SIRCPPK202 Assist customers seeking eye and ear products

SIRCPPK203 Assist customers seeking first aid and wound care products

SIRCPPK204 Assist customers seeking oral care products

SIRCPPK311 Assist customers seeking baby or infant care medicines and products

SIRCPPK312 Assist customers seeking sexual health related medicines and products

SIRXRPK002A Recommend hair, beauty and cosmetic products and services

Skin Services  

 SIBBSKS201A Pierce ears

Sales 

 SIRXSLS201 Sell products and services

Sustainability 

 BSBSUS201A Participate in environmentally sustainable work practices

Training and Education 

 TAEASS301B Contribute to assessment

 TAEDEL301A Provide work skill instruction

Workplace Effectiveness 

 BSBWOR301B Organise personal work priorities and development

Licencing Information

All relevant federal, state or territory legislation, Pharmacy Board of Australia Guidelines, and established practice and quality assurance standards are to be met.

Employability Skills

EMPLOYABILITY SKILLS QUALIFICATION SUMMARY 

 Employability Skill 

Industry/enterprise requirements for this qualification include: 

Communication

Use communication skills to establish customer requirements, answer questions and provide information on pharmacy products and services. Communicate about highly personal and sensitive information that requires empathy, tact and confidentiality. Manage difficult, elderly, ill or drug affected customers. Be familiar with technical terms used to describe products and/or used in product and health care information.

Teamwork

Work closely with the pharmacist to assist in managing the sale of appropriate products and services to community pharmacy customers. This may include supporting other pharmacy team members to carry out their role as required and according to business size and structure.

Problem-solving

Solve problems within a framework of established business procedures and protocols and with reference to the pharmacist. Source information and services to meet customer needs and requests. This involves evaluating product information, for example, to distinguish between hearsay and evidence-based product information to support appropriate customer choices.

Initiative and enterprise

Use initiative in identifying the most appropriate products and services for customers and to maintain current knowledge of product range and market trends. Opportunities for initiative and enterprise occur within established business procedures and protocols and with reference to the pharmacist.

Planning and organising

Operate within the boundaries of their job role, established by legislation, guidelines and business protocols and procedures. Assist the pharmacist in managing the sale of products including scheduled medicines. This can include managing information systems, stock management and display and ensuring that procedures and protocols are implemented.

Self-management

Understand the legal context, including the boundaries of the job role and also an awareness of the special requirements for selling medicines and managing scheduled medicines. This involves a detailed understanding of the roles and responsibilities of the pharmacy assistant and how these relate to the role of the pharmacist. Take responsibility for their own time management and actively seek and respond to advice and feedback.

Learning

Maintain current knowledge about the products and services sold by their pharmacy. Access a range of sources of information and expertise to update their own knowledge and provide current information to customers.

Technology

Use computer based point-of-sale, information and database systems. Sell a range of products including kits, aids and equipment. Explain how these items operate. Assist the customer in appropriate selection depending on their need or capacity, demonstrate safe use and provide information on care and maintenance as appropriate.

Pathway Information

This qualification is suitable for an Australian Apprenticeship pathway and is not recommended for VET in Schools delivery.

Pathways into the qualification 

People may enter this qualification with limited or no vocational experience and without a lower level qualification, or they may have previously completely a Certificate II qualification.

Pathways from the qualification 

After achieving this qualification, people may progress to a Certificate IV in Community Pharmacy or to Certificate IV qualifications other service industry fields.