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Qualification Details

SIR40112 - Certificate IV in Community Pharmacy (Release 3)

Recognition of Prior Learning (RPL)

SIR40112 Certificate IV in Community Pharmacy (Release 3) Qualification is offered by Get Qualified Australia via our RTO partners using a combination of Recognition of Prior Learning (RPL) and Skills Recognition.

Wherever possible, the qualification will be fully assessed using your career experience without the need for further study. If required, gap training is available from our RTO partners.

Description

This qualification reflects the skills and knowledge required of individuals to provide leadership in the pharmacy team; working relatively autonomously under the broad supervision of the pharmacist. They may also coordinate and supervise others in the workplace. The role involves the use of a broad knowledge base incorporating some theoretical concepts and requires the identification, analysis and evaluation of information from a variety of sources.

 

The flexible structure of the qualification recognises the diversity of business models that characterise the community pharmacy industry. It supports multi-skilling and leading or participating in work teams as appropriate to the size and structure of the business.

 

Job roles 

Individuals with this qualification are able to perform roles, such as:

• maintaining store safety and security
• coordinating sales and customer service
• leading a team
• supervising front-of-pharmacy staff
• coordinating merchandise and pharmacy presentation
• coordinating pharmacy health promotions
• providing specialised pharmacy product advice
• providing health care support services
• assisting a pharmacist in dispensary operations and administration
• coordinating stock control requirements for the pharmacy
• coordinating the administration of the pharmacy quality program.

Entry Requirements

In the absence of this qualification, the following entry requirements apply.

 

The candidate must demonstrate employment experience in a community pharmacy setting, demonstrating the following skills:

• communicating with customers to identify needs
• accepting and delivering prescriptions to and from customers
• applying current specialised product knowledge to recommend and supply pharmacy products and services to customers
• operating within the legislative framework, regulation and protocols that apply to community pharmacy
• recognising and acting on situations or requests that require referral to a pharmacist
• creating and maintaining displays
• merchandising products and performing stock control.

Packaging Rules

• 14 units must be completed:

• 4 core units

• 10 elective units:

• all 4 units from one of the following elective groups:

• Group A - Front of Pharmacy Supervision
• Group B - Health Care Support
• Group C - Community Pharmacy Dispensary
• Group D - Stock Control.

• the remaining 6 units:

• 3 must be selected from Group E - General Elective Units
• a maximum of 3 units may be selected from SIR07 V3 Retail Services Training Package or another endorsed Training Package or accredited course, provided the units are first packaged at AQF level 4 or 5 in the parent Training Package.

 

In all cases selection of electives must be guided by the job outcome, local industry requirements and the characteristics of this qualification (as per the AQF descriptors).

Core units 

HLTCSD306C Respond effectively to difficult or challenging behaviour

SIRCHCS302 Assist in managing Pharmacy Medicines and Pharmacist Only Medicines

SIRXWHS302 Maintain store safety

SIRXMGT003A Lead and manage people

 

Elective Group A - Front of Pharmacy Supervision 

SIRCMER401 Market and promote a pharmacy products and services area

SIRXCCS304 Coordinate interaction with customers

SIRXMGT001A Coordinate work teams

SIRXSLS304 Coordinate sales performance

 

Elective Group B - Health Care Support  

SIRCHCS407 Test blood pressure and advise on self-monitoring

SIRCHCS408 Test blood glucose and advise on equipment and services for diabetes management

SIRCHCS409 Advise on diet, nutrition and weight-management products and services

SIRCHCS415 Coordinate pharmacy health promotions and home medicine reviews

 

Elective Group C - Community Pharmacy Dispensary  

SIRCDIS303 Assist in dispensing prescriptions

SIRCDIS404 Assist in dispensary stock control

SIRCDIS405 Assist in dispensary administration

SIRCDIS406 Assist in preparing dose administration aids

 

Elective Group D - Stock Control  

SIRXINV001A Perform stock control procedures

SIRXINV002A Maintain and order stock

SIRXINV003A Plan inventory levels

SIRXINV005A Control inventory

 

Elective Group E - General Elective units  

Client and Customer Service 

BSBCUS401A Coordinate implementation of customer service strategies

SIRXCCS304 Coordinate interaction with customers

SIRXCCS406 Provide customer service for high value and complex sales

SIRXCCS408 Build retail relationships and sustain customer loyalty

 

Communication and Teamwork  

HLTCOM408C Use specific health terminology to communicate effectively

BSBRES401A Analyse and present research information

 

Dispensary  

SIRCDIS301 Accept prescriptions and return dispensed medicines to customers

SIRCDIS303 Assist in dispensing prescriptions

SIRCDIS404 Assist in dispensary stock control

SIRCDIS405 Assist in dispensary administration

SIRCDIS406 Assist in preparing dose administration aids

SIRCDIS407 Assist in preparing extemporaneous prescriptions

SIRCDIS408 Coordinate service to patients in residential care settings

 

Finance  

BSBFIA302A Process payroll

SIRXFIN003A Produce financial results

 

Health Care Support  

HLTHIR403C Work effectively with culturally diverse clients and co-workers

HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people

HLTSL408C Perform home based assessments for sleep studies

SIRCHCS201 Support the supply of Pharmacy Medicines and Pharmacist Only Medicines

SIRCHCS303 Advise on asthma management

SIRCHCS304 Advise on smoking cessation

SIRCHCS305 Advise on continence management

SIRCHCS306 Advise on complementary medicines

SIRCHCS407 Test blood pressure and advise on self-monitoring

SIRCHCS408 Test blood glucose and advise on equipment and services for diabetes management

SIRCHCS409 Advise on diet, nutrition and weight-management products and services

SIRCHCS410 Advise on pregnancy and maternal health products and services

SIRCHCS411 Advise on wound care products and self-care

SIRCHCS412 Provide Australian Needle and Syringe Program services

SIRCHCS413 Supply and hire aids and equipment to support home health care

SIRCHCS414 Support the management of obstructive sleep apnoea

SIRCHCS415 Coordinate pharmacy health promotions and home medicine reviews

 

Human Resources  

SIRXHRM001A Administer human resources policy

SIRXHRM002A Recruit and select personnel

 

Infection Control  

HLTIN301C Comply with infection control policies and procedures

HLTIN402C Maintain infection control standards in office practice settings

 

Inventory  

SIRXINV001A Perform stock control procedures

SIRXINV002A Maintain and order stock

SIRXINV003A Plan inventory levels

SIRXINV005A Control inventory

 

Merchandising  

SIRCMER401 Market and promote a pharmacy products and services area

SIRXMER405 Manage store presentation and pricing

 

Management and Leadership  

BSBMGT403A Implement continuous improvement

BSBMGT405A Provide personal leadership

SIRXMGT002 Maintain employee relations

 

Quality and Innovation  

SIRCQUA401 Coordinate a pharmacy quality system

 

Risk Management and Security   

SIRXRSK002A Maintain store security

 

Sales  

SIRXSLS303 Build relationships with customers

SIRXSLS304 Coordinate sales performance

 

Sustainability  

BSBSUS301A Implement and monitor environmentally sustainable work practices

 

Training and Education  

TAEASS301B Contribute to assessment

TAEDEL404A Mentor in the workplace

 

Licencing Information

All relevant federal, state or territory legislation, Pharmacy Board of Australia Guidelines, and established practice and quality assurance standards are to be met.

Employability Skills

Communication

Apply communication skills to provide instruction and feedback, mentor others in the workplace and co-ordinate customer service. Interact with customers who may be elderly, ill or drug affected, often about highly personal and sensitive matters requiring empathy, tact and confidentiality. Be familiar with technical terms used to describe products and/or used in product and health care information.

Teamwork

Effectively participate in community pharmacy teams, working closely with the pharmacist and other members of the staff team (according to business size). Lead front of pharmacy teams where required in the context of the job role. Mentor workplace procedures and protocols to others, provide leadership and support team members to carry out their role.

Problem-solving

Demonstrate sensitivity to customer needs and concerns, anticipating problems and acting to avoid them where possible. Solve problems within a framework of established business procedures and protocols and with reference to the pharmacist. Respond to staffing and resource issues, investigate and resolve stock discrepancies and respond to customer requests.

Initiative and enterprise

Use initiative in identifying the most appropriate products and services for customers and maintain current knowledge of product range and market trends. Opportunities for initiative and enterprise occur within established business procedures and protocols and with reference to the pharmacist. Those responsible for marketing and merchandising develop and coordinate promotional strategies for community pharmacy products.

Planning and organising

Support the pharmacist in planning and providing a safe and secure work environment and overseeing implementation of work procedures and protocols consistent with legislative, business and customer requirements. Identify and source required resources to support management of sales and customer service. Schedule work activities, co-ordinate inputs of specialist service providers and ensure that the required resources are available for the staff team to deliver business outcomes.

Self-management

Understand how a personal job role fits into the context of the wider business values and directions. Manage own time and oversee or establish schedules and routines for others in consultation with the pharmacist and/or other staff. Understand the legal context, including the boundaries of the job role and also an awareness of the special requirements for selling medicines and managing scheduled medicines. This involves a detailed understanding of the roles and responsibilities of the pharmacy assistant and how these relate to the role of the pharmacist.

Learning

Identify personal strengths and weaknesses in the context of the job role and recognise how to personally learn best at work. Maintain current knowledge of market trends and products and services that could be sold by the pharmacy. Access a range of sources of information and expertise to update personal knowledge and provide current information to customers. Make current product knowledge available to other team members.

Technology

Update and maintain computer-based information and database systems. Sell a range of health care products including kits, aids and equipment. Understand how these items operate, to assist the customer in appropriate selection depending on their need/capacity, demonstrate safe use and provide information on care and maintenance as appropriate.

 

Pathway Information

This qualification is suitable for an Australian Apprenticeship pathway.

 

Preferred Pathway 

The preferred pathway for candidates entering this qualifications is the:

• SIR30112 Certificate III in Community Pharmacy.