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Qualification Details

SIT20512 - Certificate II in Holiday Parks and Resorts (Release 2)

Recognition of Prior Learning (RPL)

SIT20512 Certificate II in Holiday Parks and Resorts (Release 2) Qualification is offered by Get Qualified Australia via our RTO partners using a combination of Recognition of Prior Learning (RPL) and Skills Recognition.

Wherever possible, the qualification will be fully assessed using your career experience without the need for further study. If required, gap training is available from our RTO partners.

Description

This qualification reflects the role of individuals who use a defined and limited range of operational skills. They are involved in mainly routine and repetitive tasks using practical skills and basic industry knowledge. They work under direct supervision.

 

Job roles 

This qualification provides a pathway to work in a front office, housekeeping or grounds maintenance environment in a holiday park or resort.

 

Possible job titles include:

• housekeeping assistant
• junior handyperson
• office assistant.

Entry Requirements

There are no entry requirements for this qualification.

Packaging Rules

11 units must be completed:

• 4 core units
• 7 elective units, consisting of:

• 5 units from the list below
• 2 units from the list below, elsewhere in SIT12 Training Package, or any other current Training Package or accredited course.

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

 

Core units 

BSBWOR202A Organise and complete daily work activities

SITTIND202 Source and use information on the holiday park and resort industry

SITXCCS202 Interact with customers

SITXWHS101 Participate in safe work practices

 

Elective units 

Accommodation Services 

CPPCLO2001A Maintain hard floor surfaces

CPPCLO2004A Maintain carpeted floors

CPPCLO2009A Clean glass surfaces

CPPCLO2010A Clean ceiling surfaces and fittings

CPPCLO2017A Clean wet areas

CPPCLO2019A Sort and remove waste and recyclable materials

CPPCLO2035A Maintain cleaning storage areas

SITHACS101 Clean premises and equipment

SITHACS201 Provide housekeeping services to guests

SITHACS202 Prepare rooms for guests

Administration 

TLIE1005A Carry out basic workplace calculations

Building and Grounds Maintenance 

MEM18001C Use hand tools

MEM18002B Use power tools/hand held operations

RIISAM204B Operate small plant and equipment

SIFCBGM001 Provide general grounds care

SIFCBGM002 Maintain property and structures

SISCAQU201A Monitor pool water quality

Client and Customer Service 

SITXCCS101 Provide information and assistance

SITXCCS201 Provide visitor information

Communication and Teamwork 

BSBCMM201A Communicate in the workplace

BSBWOR203B Work effectively with others

SITXCOM101 Source and present information

SITXCOM201 Show social and cultural sensitivity

Computer Operations and ICT Management 

BSBITU201A Produce simple word processed documents

BSBITU307A Develop keyboarding speed and accuracy

BSBWOR204A Use business technology

Environmental Sustainability 

BSBSUS201A Participate in environmentally sustainable work practices

Finance 

SITXFIN201 Process financial transactions

First Aid 

HLTAID003 Provide first aid

Food and Beverage 

SITHFAB203 Prepare and serve non-alcoholic beverages *

SITHFAB204 Prepare and serve espresso coffee *

*Prerequisite is SITXFSA101 Use hygienic practices for food safety

Food Safety 

SITXFSA101 Use hygienic practices for food safety

Inventory 

SITXINV201 Receive and store stock

Risk Management and Security 

SIRXRSK201 Minimise loss

Sales 

SIRXSLS201 Sell products and services

SIRXSLS002A Advise on products and services

Tour Operations 

TLIB2003A Carry out vehicle servicing and maintenance

Tourism Sales and Operations 

SITTTSL201 Operate an online information system

SITTTSL202 Access and interpret product information

 

Examples of elective units relevant to specific job outcomes and contexts at this level are as follows:

 

Housekeeping Assistant 

BSBSUS201A Participate in environmentally sustainable work practices

SITHACS101 Clean premises and equipment

SITHACS201 Provide housekeeping services to guests

SITHACS202 Prepare rooms for guests

SITXCOM201 Show social and cultural sensitivity

SITXFSA101 Use hygienic work practices for food safety

SITXINV201 Receive and store stock

 

Junior Handyperson 

MEM18001C Use hand tools

MEM18002B Use power tools/hand held operations

RIISAM204B Operate small plant and equipment

SIFCBGM001 Provide general grounds care

SIFCBGM002 Maintain property and structures

SISCAQU201A Monitor pool water quality

TLIB2003A Carry out vehicle servicing and maintenance

 

Office Assistant 

BSBITU201A Produce simple word processed documents

BSBWOR204A Use business technology

SITTTSL201 Operate an online information system

SITTTSL202 Access and interpret product information

SITXCCS201 Provide visitor information

SITXCOM201 Show social and cultural sensitivity

SITXFIN201 Process financial transactions

Licencing Information

No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of endorsement.

Employability Skills

Employability Skill and Industry/enterprise requirements for this qualification include: 

• Communication

Interacting with customers in a polite and friendly manner, asking questions and actively listening to customers to determine their needs; providing clear and accurate information to customers and colleagues to ensure a positive holiday parks and resort experience; interpreting verbal and written information on holiday parks and resort products, services and operational procedures; discussing operational and service difficulties with colleagues and supervisors.

• Initiative and enterprise

Identifying and discussing with supervisors better ways to organise holiday parks and resort operational and service activities; seeking information on new technologies and suggesting their use to supervisors, providing suggestions for better customer service provision.

• Learning

Sourcing opportunities to learn new things about the holiday parks and resort industry, new operational tasks and better ways of providing holiday parks and resort service; proactively seeking and sharing information with colleagues on new holiday parks and resort products and services.

• Planning and organising

Collecting and organising customer, product and procedural information to efficiently coordinate holiday parks and resort operational and service activities; planning both operational and daily activities to ensure a smooth workflow which delivers a positive service outcome for holiday parks and resort customers.

• Problem-solving

Thinking about problems that relate to own role in holiday parks and resort operational and service activities; avoiding deadline problems by planning own day-to-day operational activities; identifying and resolving routine customer or operational problems using predetermined policies and procedures to guide solutions; clarifying the extent of problems and requesting assistance from team members and supervisors to solve operational and service issues.

• Self-management

Taking responsibility for own job role, legal and other responsibilities in servicing the holiday parks and resort customer and knowing when to refer difficulties to supervisors; seeking feedback and guidance from supervisors on success in holiday parks and resort operational and service activities.

• Teamwork

Working as a team member, taking instructions from others and understanding own role in servicing the needs of the holiday parks and resort customer; supporting other team members to coordinate holiday parks and resort operational and service activities to achieve quality service delivery of the holiday parks and resort product; respecting the cultural diversity of team members and seeking their assistance to service the culturally diverse needs of holiday parks and resort customers.

• Technology

Understanding the operating capability of tools and equipment and selecting and safely using them; selecting and using the right personal protective equipment to manage personal safety in the workplace.

Pathway Information

This qualification is suitable for VET in Schools (VETiS) delivery and for an Australian Apprenticeship pathway.

 

Pathways into the qualification 

Individuals may enter SIT20512 Certificate II in Holiday Parks and Resorts with limited or no vocational experience and without a lower level qualification.

 

Pathways from the qualification 

After achieving SIT20512 Certificate II in Holiday Parks and Resorts, individuals could progress to SIT31212 Certificate III in Holiday Parks and Resorts, or to Certificate III qualifications in any service industry field.