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Qualification Details

SIT31212 - Certificate III in Holiday Parks and Resorts (Release 3)

Recognition of Prior Learning (RPL)

SIT31212 Certificate III in Holiday Parks and Resorts (Release 3) Qualification is offered by Get Qualified Australia via our RTO partners using a combination of Recognition of Prior Learning (RPL) and Skills Recognition.

Wherever possible, the qualification will be fully assessed using your career experience without the need for further study. If required, gap training is available from our RTO partners.

Description

This qualification reflects the skills and knowledge required of individuals who use a range of well-developed operational skills. They use discretion and judgement and have a sound knowledge of industry operations. They work with some independence and under limited supervision and may provide operational advice and support to team members.

Job roles 

This qualification provides a pathway to work in a front office, housekeeping or grounds maintenance environment in holiday parks and resorts.

Possible job titles include:

• grounds person
• handyperson
• housekeeper
• receptionist.

Entry Requirements

There are no entry requirements for this qualification.

Packaging Rules

• 19 units must be completed:

• 7 core units

• 12 elective units, consisting of:

• 6 units from the list below
• 6 units from the list below, elsewhere in SIT12 Training Package, or any other current Training Package or accredited course.

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Core units 

BSBSUS201A Participate in environmentally sustainable work practices

BSBWOR202A Organise and complete daily work activities

SITTIND202 Source and use information on the holiday park and resort industry

SITXCCS303 Provide service to customers

SITXCOM201 Show social and cultural sensitivity

SITXWHS101 Participate in safe work practices

SITXWHS301 Identify hazards, assess and control safety risks

Elective units 

Administration 

BSBCMM201A Communicate in the workplace

BSBRES401A Analyse and present research information

TLIE1005A Carry out basic workplace calculations

Accommodation Services 

CPPCLO2001A Maintain hard floor surfaces

CPPCLO2004A Maintain carpeted floors

CPPCLO2009A Clean glass surfaces

CPPCLO2010A Clean ceiling surfaces and fittings

CPPCLO2017A Clean wet areas

CPPCLO2019A Sort and remove waste and recyclable materials

CPPCLO2035A Maintain cleaning storage areas

CPPCLO3013A Clean window coverings

CPPCLO3016A Wash furniture and fittings

SITHACS101 Clean premises and equipment

SITHACS201 Provide housekeeping services to guests

SITHACS202 Prepare rooms for guests

SITHACS303 Provide accommodation reception services

Building and Grounds Maintenance 

AHCIRG302A Install irrigation systems

AHCIRG306A Troubleshoot irrigation systems

AHCLSC202A Construct low-profile timber or modular retaining walls

AHCLSC204A Lay paving

AHCLSC301A Set out site for construction works

AHCLSC302A Construct landscape features using concrete

AHCPGD203A Prune shrubs and small trees

AHCPGD302A Plan and maintain plant displays

MEM18001C Use hand tools

MEM18002B Use power tools/hand held operations

RIISAM204B Operate small plant and equipment

SIFCBGM001 Provide general grounds care

SIFCBGM002 Maintain property and structures

SISCAQU201A Monitor pool water quality

Client and Customer Service 

SITXCCS201 Provide visitor information

SITXCCS301 Provide lost and found services

SITXCOM202 Provide a briefing or scripted commentary

Communication and Teamwork 

SITXCOM101 Source and present information

SITXCOM301 Address protocol requirements

Computer Operations and ICT Management 

BSBITU201A Produced simple word processed documents

BSBITU202A Create and use spreadsheets

BSBITU301A Create and use databases

BSBITU302B Create electronic presentations

BSBITU306A Design and produce business documents

BSBITU307A Develop keyboarding speed and accuracy

BSBITU309A Produce desktop published documents

BSBWOR204A Use business technology

E-Business 

BSBEBU401A Review and maintain a website

Events 

SITXEVT301 Access information on event operations

SITXEVT302 Process and monitor event registrations

SITXEVT303 Coordinate on-site event registrations

SITXEVT304 Provide event staging support

Finance 

BSBFIA301A Maintain financial records

BSBFIA303A Process accounts payable and receivable

SITXFIN201 Process financial transactions

First Aid 

HLTAID003 Provide first aid

HLTAID005 Provide first aid in remote situations

Food and Beverage 

SITHFAB201 Provide responsible service of alcohol

SITHFAB203 Prepare and serve non-alcoholic beverages *

SITHFAB204 Prepare and serve espresso coffee *

SITHFAB206 Serve food and beverage *

SITHFAB302 Conduct a product tasting for alcoholic beverages ^

SITHFAB307 Provide table service of food and beverage *^

SITHFAB309 Provide advice on food

*Prerequisite is SITXFSA101 Use hygienic practices for food safety

^Prerequisite is SITHFAB201 Provide responsible service of alcohol

Food Safety 

SITXFSA101 Use hygienic practices for food safety

SITXFSA201 Participate in safe food handling practices

Human Resource Management

SITXHRM301 Coach others in job skills

Inventory 

SITXINV201 Receive and store stock

SITXINV301 Purchase goods

Languages other than English 

SITXLAN21__ Conduct basic oral communication in a language other than English

SITXLAN22__ Conduct routine oral communication in a language other than English

SITXLAN31__ Conduct oral communication in a language other than English

SITXLAN33__ Read and write information in a language other than English

Risk Management and Security 

SIRXRSK201 Minimise loss

Sales 

SIRXSLS201 Sell products and services

SIRXSLS002A Advise on products and services

Tour Operations 

TLIB2003A Carry out vehicle servicing and maintenance

TLIC1051A Operate a commercial vehicle

TLIC3042A Operate coach/bus

Tourism Sales and Office Operations 

SITTTSL201 Operate an online information system

SITTTSL202 Access and interpret product information

SITTTSL302 Provide advice on Australian destinations

SITTTSL303 Sell tourism products and services

SITTTSL304 Prepare quotations

SITTTSL305 Process reservations

SITTTSL306 Book supplier services

SITTTSL307 Process travel-related documentation

SITTTSL308 Use a computerised reservations or operations system

Venue and Facility Operations 

SITTVAF303 Tow and site recreational vehicles

UEGNSG604B Fill gas cylinders

Work Health and Safety 

PUAWER004B Respond to workplace emergencies

Examples of elective units relevant to specific job outcomes and contexts at this level are as follows:

Grounds person 

AHCIRG302A Install irrigation systems

AHCIRG306A Troubleshoot irrigation systems

AHCLSC301A Set out site for construction works

AHCLSC302A Construct landscape features using concrete

AHCPGD203A Prune shrubs and small trees

AHCPGD302A Plan and maintain plant displays

MEM18001C Use hand tools

MEM18002B Use power tools/hand held operations

RIISAM204B Operate small plant and equipment

SIFCBGM002 Maintain property structures

SISCAQU201A Monitor pool water quality

TLIB2003A Carry out vehicle servicing and maintenance

Receptionist 

BSBFIA301A Maintain financial records

BSBFIA303A Process accounts payable and receivable

BSBITU301A Create and use databases

BSBITU306A Design and produce business documents

SITHACS303 Provide accommodation reception services

SITTTSL201 Operate an online information system

SITTTSL303 Sell tourism products and services

SITTTSL305 Process reservations

SITTTSL308 Use a computerised reservations or operations system

SITXCOM101 Source and present information

SITXFIN201 Process financial transactions

UEGNSG604B Fill gas cylinders

Licencing Information

No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of endorsement.

Employability Skills

Industry/enterprise requirements for this qualification include: 

Communication

Communicating with colleagues and customers to determine their specific needs; interpreting verbal and written information on customer requirements to ensure efficient service delivery; determining and interpreting customer preferences to sell proactively and persuasively; empathising and negotiating acceptable solutions to customer problems and complaints; interpreting and providing clear and accurate information to customers in a culturally appropriate way to ensure a positive holiday parks and resort experience.

Initiative and enterprise

Identifying, suggesting and discussing a range of new holiday parks and resort product and service options to improve profitability and service provision for the holiday parks and resort business.

Learning

Knowing the structure of, networks within and sources of new information on the holiday parks and resort industry to enable the sourcing of ongoing learning opportunities; knowing own product knowledge and service skill strengths and weaknesses and taking responsibility for own professional development; proactively seeking and sharing information with colleagues on new holiday parks and resort trends, products, services and suppliers.

Planning and organising

Collecting, analysing and organising customer, product and procedural information to efficiently plan and deliver holiday parks and resort products and services; collecting and analysing appropriate information to meet the specific needs of the customer group; pacing the delivery of information, products and services to meet operational and customer requirements; setting timelines, planning and organising own work flow to coordinate the delivery of a positive service outcome for holiday parks and resort customers.

Problem-solving

Anticipating problems that may arise with operational and service activities; mitigating problems by planning operational and service activities; identifying and clarifying the extent of problems; taking responsibility for to solving operational and service issues; referring high-level problems to supervisors and participating in the solution; using discretion and judgement as well as predetermined policies and procedures to guide solutions to operational and service problems.

Self-management

Independently organising own work time and priorities to prepare for and deliver holiday parks and resort sales and operational activities; taking responsibility for own lead job role, legal and other responsibilities in servicing the holiday parks and resort customer and for resolving service difficulties; reviewing and reflecting on own work performance and seeking feedback and guidance on success in effectively servicing the needs of customers.

Teamwork

Working as a skilled team member to deliver the quality service goals of the holiday parks and resort business; taking responsibility for own lead role in servicing the needs of customers; working collaboratively as a team member by giving and receiving instructions and providing feedback and assistance to other team members to complete operational and service activities; providing guidance and instruction to assistant or trainee team members; showing social and cultural sensitivity to team members.

Technology

Understanding the operating capability of, selecting and using tools, equipment, computer systems, software and information systems that assist in holiday parks and resort sales and operational activities; selecting and using the right personal protective equipment to manage personal safety in the workplace.

Pathway Information

This qualification is suitable for an Australian Apprenticeship pathway.

Pathways into the qualification 

Individuals may enter SIT31212 Certificate III in Holiday Parks and Resorts with limited or no vocational experience and without a lower level qualification.

Pathways from the qualification 

After achieving SIT31212 Certificate III in Holiday Parks and Resorts, individuals could progress to SIT40812 Certificate IV in Holiday Parks and Resorts or to broader qualifications in Hospitality.