RPL for BSB30412 Certificate III in Business Administration

This qualification reflects the skills and knowledge of individuals who apply a broad range of administrative competencies in varied work contexts, using some discretion and judgement. They may provide technical advice and support to a team.

Job roles 

• Accounts Receivable Clerk
• Accounts Payable Clerk
• Clerk
• Data Entry Operator
• Junior Personal Assistant
• Receptionist
• Office Administration Assistant
• Office Administrator
• Word Processing Operator.

There are no entry requirements for this qualification.

There is no direct link between this qualification and licensing, legislative and/or regulatory requirements. However, where required, a unit of competency will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit.

Visit Get Qualified Australia’s Trade Licensing page for more information surrounding licensing

Employability Skills and Industry/enterprise requirements for this qualification include: 

Communication

• clearly communicating workplace information to others (verbal and non-verbal)
• communicating sensitively in a cross-cultural context
• communicating with colleagues and clients to handle verbal enquiries such as clarifying instructions and responding to requests for information
• communicating with people who speak languages other than English
• interpreting needs of clients (internal or external)
• interpreting the needs of customers
• reading and interpreting workplace related documentation
• writing to audience needs

Teamwork

• applying knowledge of own role to complete activities efficiently to support team activities and tasks
• working in a team of people to provide office administration services
• working with diverse individuals and groups

Problem-solving

• developing practical responses to common breakdowns in workplace systems and procedures
• rectifying discrepancies or errors in documentation and transactions
• taking action to resolve concerns

Initiative and enterprise

• adapting to new and emerging situations in the workplace
• being proactive and creative in responding to workplace problems, changes and challenges

Planning and organising

• allocating resources to workplace tasks and requirements
• collecting, analysing and organising workplace data
• identifying risk factors and taking action to minimise risk
• organising meeting schedules for clients and colleagues and negotiating alternative arrangements
• planning for contingencies
• planning information and documentation requirements
• utilising or determining required resources

Self-management

• following workplace documentation such as codes of practice or operating procedures
• projecting a professional image when representing the organisation
• setting own work program and managing time to ensure tasks are done on time
• taking personal responsibility at the appropriate level
• working ethically when dealing with financial transactions

Learning

• maintaining continuous learning by seeking out opportunities for improvement and developing new skills
• seeking assistance and expert advice

Technology

• using business related technology safely (OHS)
• using business technology such as software programs for word processing, spreadsheets, presentation and scheduling

This qualification reflects the skills and knowledge of individuals who apply a broad range of administrative competencies in varied work contexts, using some discretion and judgement. They may provide technical advice and support to a team.

Job roles 

• Accounts Receivable Clerk
• Accounts Payable Clerk
• Clerk
• Data Entry Operator
• Junior Personal Assistant
• Receptionist
• Office Administration Assistant
• Office Administrator
• Word Processing Operator.

• Certificate IV in Business Administration
• Certificate III in Work Health and Safety