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Qualification Details

BSB40812 - Certificate IV in Frontline Management

Recognition of Prior Learning (RPL)

BSB40812 Certificate IV in Frontline Management Qualification is offered by Get Qualified Australia via our RTO partners using a combination of Recognition of Prior Learning (RPL) and Skills Recognition.

Wherever possible, the qualification will be fully assessed using your career experience without the need for further study. If required, gap training is available from our RTO partners.

Description

This qualification reflects the skills and knowledge required of individuals who take the first line of management in a wide range of organisational and industry contexts. They may have existing qualifications and technical skills in any given vocation or profession, yet require skills or recognition in supervisory functions. Typically they would report to a manager.

At this level frontline managers provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes.

Job  roles 

• Coordinator
• Leading Hand
• Supervisor
• Team Leader.

Entry Requirements

There are no entry requirements for this qualification.

Packaging Rules

• Total number of units = 10 

• 4 core units plus 

• 6 elective units , of which:

• at least 3 units  must be selected from the elective units below
• the remaining units:

• may be from the elective units below
• may be from any endorsed Training Package or accredited course at the same qualification level
• must have no more than 1 unit  from either a Certificate III or Diploma qualification.

Elective units must be relevant to the work outcome, local industry requirements and the qualification level.

Core units 

BSBMGT401A Show leadership in the workplace

BSBMGT402A Implement operational plan

BSBWHS401A Implement and monitor WHS policies, procedures and programs to meet legislative requirements

BSBWOR402A Promote team effectiveness

Elective units 

Customer Service 

BSBCUS401B Coordinate implementation of customer service strategies

BSBCUS402B Address customer needs

BSBCUS403B Implement customer service standards

Financial Administration 

BSBFIA402A Report on financial activity

Frontline Management 

BSBFLM313A Apply language, literacy and numeracy to support others in the workplace

BSBFLM314A Mentor others in the workplace to support their language, literacy and numeracy skill development

General Administration 

BSBADM409A Coordinate business resources

Information Management 

BSBINM401A Implement workplace information system

Innovation 

BSBINN301A Promote innovation in a team environment

Interpersonal Communication 

BSBCMM401A Make a presentation

IT Support 

BSBITS401B Maintain business technology

Learning and Development 

BSBLED401A Develop teams and individuals

Management 

BSBMGT403A Implement continuous improvement

BSBMGT404A Lead and facilitate off-site staff

Marketing 

BSBMKG413A Promote products and services

Project Management 

BSBPMG522A Undertake project work

Relationship Management 

BSBREL401A Establish networks

BSBREL402A Build client relationships and business networks

Research 

BSBRES401A Analyse and present research information

Risk Management 

BSBRSK401A Identify risk and apply risk management processes

Sustainability 

BSBSUS301A Implement and monitor environmentally sustainable work practices

Workplace Effectiveness 

BSBWOR401A Establish effective workplace relationships

BSBWOR404B Develop work priorities

Writing 

BSBWRT401A Write complex documents

Licencing Information

There is no direct link between this qualification and licensing, legislative and/or regulatory requirements. However, where required, a unit of competency will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit.

Employability Skills

The following table contains a summary of the Employability Skills required by industry for this qualification. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Industry/enterprise requirements for this qualification include: 

Communication

• communicating with team members and management to ensure open communication channels and to clarify issues
• resolving conflict and disputes in the work team

Teamwork

• being a role model for other team members
• consulting and developing objectives with the work team

Problem-solving

• developing risk management approaches
• developing techniques to address faults and inefficiencies

Initiative and enterprise

• identifying and developing opportunities for improved work practices

Planning and organising

• monitoring and adjusting operational performance by producing short-term plans, planning and acquiring resources and reporting on performance
• preparing work plans and budgets

Self-management

• actively seeking feedback on own performance from clients and colleagues
• prioritising tasks

Learning

• coaching and mentoring colleagues and team members to support the introduction of change

Technology

• using business technology such as computer programs and telecommunications to collect and manage information

Pathway Information

Pathways into the qualification 

Preferred pathways for candidates considering this qualification include:

• BSB30112 Certificate III in Business or other relevant qualifications

OR

• with vocational experience in a supervisory role but no formal qualification.

Examples of indicative job roles for candidates seeking entry based upon their vocational experience include:

• Accounts Clerk
• Customer Service Advisor
• Import/Export Clerk
• Office Administrator
• Student Services Officer.

This breadth of expertise would equate to the competencies required to undertake this qualification.

Pathways from the qualification 

After achieving this qualification candidates may undertake:

• BSB51107 Diploma of Management.