Enquire
Now Chat
with us Call me
back Call me
back Leave a
Message Leave a
Message

Download a Free RPL Guide

Enter your details below to receive a free RPL PDF guide and a consultation with a Skills Recognition advisor.

Please Select ACT NSW NT QLD SA TAS VIC WA Overseas

Qualification Details

SIR20212 - Certificate II in Retail Services

Recognition of Prior Learning (RPL)

SIR20212 Certificate II in Retail Services Qualification is offered by Get Qualified Australia via our RTO partners using a combination of Recognition of Prior Learning (RPL) and Skills Recognition.

Wherever possible, the qualification will be fully assessed using your career experience without the need for further study. If required, gap training is available from our RTO partners.

Description

This qualification reflects the skills and knowledge required of individuals who are competent in a range of activities and functions requiring basic retail operational knowledge and limited practical skills in a defined context. Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail outlets. Individuals may work with some autonomy or in a team but usually under close supervision.

 

Job roles 

Individuals with this qualification are able to perform roles, such as:

• provide product and service advice in a retail store
• sell products and services in a variety of retail settings
• work as a checkout operator
• check stock and replenish shelves
• organise and maintain work areas and displays.

 

Possible job titles 

• sales assistant
• customer service assistant

Entry Requirements

Not applicable.

Packaging Rules

14 units must be completed:

• 8 core units
• 6 elective units:

• a minimum of 3 units must be selected from the elective unit list below
• a maximum of 3 units may be selected from any relevant Training Package or accredited course first packaged at AQF level 1, 2 or 3.

The choice of elective units must be guided by the core function or role of the current or intended work environment, local industry requirements, and the characteristics of the AQF level of this qualification.

Units chosen from other Training Packages must not duplicate units selected from or available in SIR07 V3 Retail Services Training Package.

 

Core units

SIRXCCS201  Apply point-of-sale handling procedures

SIRXCCS202  Interact with customers

SIRXCLM101  Organise and maintain work areas

SIRXCOM101 Communicate in the workplace to support team and customer outcomes

SIRXICT001A Operate retail technology

SIRXIND101   Work effectively in a customer service environment

SIRXRSK201   Minimise loss

SIRXWHS101  Apply safe work practices


Elective units 

Administration 

SIRXADM001A  Apply retail office procedures

SIRXADM002A  Coordinate retail office

Client and Customer Service

SIRXCCS203   Promote loyalty programs

Computer Operations and ICT Management 

SIRXICT002A  Use computers as part of business and e-commerce processes

Finance 

SIRXFIN201   Balance and secure point-of-sale terminal

SIRXFIN002A  Perform retail finance duties

Food Safety 

SIRRFSA001A  Apply retail food safety practices

Inventory 

SIRXINV001A  Perform stock control procedures

SIRXINV002A  Maintain and order stock

Marketing and Public Relations 

SIRXMPR002A  Provide marketing and promotion program

SIRXMPR003A  Conduct telemarketing

Merchandising 

SFIDIST202C  Retail fresh, frozen and live seafood

SIRRMER001A  Merchandise food products*

SIRRMER002A  Pack and display meat products*

SIRRMER004A  Prepare and display bakery products*

SIRXMER201  Merchandise products

SIRXMER202  Plan, create and maintain displays

Product Knowledge 

SIRRRPK002A  Advise on meat products*

SIRRRPK004A  Advise on bakery products*

SIRRRPK005A  Advise on seafood products*

SIRRRPK214   Recommend specialised products and services

SIRXRPK001A  Recommend health and nutritional products and services

SIRXRPK002A  Recommend hair, beauty and cosmetic products and services

Retail Food 

SITHFAB009A  Provide responsible service of alcohol

Retail Post 

SIRRPOS001A  Process postal outlet transactions

SIRRPOS002A  Handle mail received in a retail environment

SIRRPOS003A  Deliver mail in a retail environment

Sales 

SIRXSLS201  Sell products and services

SIRXSLS002A  Advise on products and services

Working in Industry 

SIRXIND102  Plan a career in the retail industry

* This unit has a prerequisite unit SIRRFSA001A Apply retail food safety practices.

Licencing Information

No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of endorsement.

Employability Skills

Employability Skills

The following table contains a summary of the employability skills as identified by the retail industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each employability skill are representative of the business-to-business industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.

Employability skill 

Industry/enterprise requirements for this qualification include: 

• Communication

use questioning and active listening to determine and respond to customer needs to ensure customers enjoy a positive retail experience that reflects store values

persuade customers to purchase goods by communicating their features and benefits

regularly carry out verbal instructions from other team members and supervisors

read and interpret workplace documents, complete written workplace forms and share work-related information with other team members

• Teamwork

work collaboratively with other team members, supporting the team, respecting and understanding others’ views, and giving and receiving feedback in the context of a retail customer service environment where employees are expected to perform their individual tasks but also look for opportunities to assist others

• Problem-solving

demonstrate sensitivity to customer needs and concerns

anticipate problems and act to avoid them where possible

solve problems in the context of a team structure where, after clarification, customer service issues or recognition of risk may be referred to another team member or a supervisor for resolution depending on store policy and procedures

• Initiative and enterprise

look for opportunities to do things better and suggest ideas to other team members and supervisors in the context of the job role

positively accept and adapt to changes in procedures or arrangements at the store level

take positive action to report hazards or risk situations to supervisors

• Planning and organising

understand how a personal job role fits into the context of the wider business values and directions

plan daily work tasks and priorities in the context of the job role to achieve outcomes within set timelines

plan tasks to work safely and manage risk according to store procedures

• Self-management

understand and follow store policies regarding work availability, rosters and work duties

work within the store culture by practising inclusive behaviour

manage personal presentation, hygiene and time

prioritise and complete delegated tasks under instruction

• Learning

identify personal strengths and weaknesses in the context of the job role and recognise how to personally learn best

accept opportunities to learn new ways of doing things and implement changes under instruction in the context of store procedures

• Technology

select and use a range of retail technology, such as point-of-sale systems, according to available equipment and store procedures

recognise and report faulty equipment and follow store occupational health and safety procedures

Pathway Information

This qualification is suitable for an Australian Apprenticeship pathway and is also appropriate for VET in Schools (VETiS) delivery.

 

Pathways into the qualification 

Individuals may undertake the qualification with little or no experience in the industry.

 

Pathways from the qualification 

After achieving SIR20212 Certificate II in Retail Services, individuals may undertake:

• SIR30212 Certificate III in Retail Operations
• SIR30312 Certificate III in Retail Supervision
• SIR30412 Certificate III in Business-to-Business Sales.