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Qualification Details

SIR30212 - Certificate III in Retail Operations

Recognition of Prior Learning (RPL)

SIR30212 Certificate III in Retail Operations Qualification is offered by Get Qualified Australia via our RTO partners using a combination of Recognition of Prior Learning (RPL) and Skills Recognition.

Wherever possible, the qualification will be fully assessed using your career experience without the need for further study. If required, gap training is available from our RTO partners.

Description

This qualification reflects the skills and knowledge required of individuals to be competent in retail operations.

Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores

and retail fast food outlets.

Job roles 

Individuals with this qualification are able to perform roles, such as:

• provide in-depth product and service advice in a retail environment
• sell products and services in a variety of retail settings
• service the point-of-sale area
• organise and maintain work areas and displays
• carry out specific responsibilities, such as merchandising.

Possible job titles  

• senior sales assistant
• customer service assistant
• point-of-sa
• sales assistant
• le operator

Entry Requirements

To undertake this qualification, individuals will have previous retail experience in roles, such as:

• applying point-of-sale handling procedures
• interacting with customers
• operating retail technology
• performing stock control procedures
• applying safe work practices
• communicating in the workplace
• minimising theft.

Examples of evidence of retail experience may include:

• job descriptions and references from current or past employers
• an entry interview to determine retail operational experience.

Packaging Rules

• 14 units must be completed:

• 6 core units

• 8 elective units:

• a minimum of 5 units must be selected from the elective unit list below
• a maximum of 3 units may be selected from any relevant Training Package or accredited course first packaged at AQF level 2, 3 or 4.

The choice of elective units must be guided by the core function or role of the current or intended work environment, local industry requirements, and the characteristics of the AQF level of this qualification.

Units chosen from other Training Packages must not duplicate units selected from or available in SIR07 V3 Retail Services Training Package.

Core units 

SIRXCOM101 Communicate in the workplace to support team and customer outcomes

SIRXIND101 Work effectively in a customer service environment

SIRXSLS201 Sell products and services

SIRXSLS303 Build relationships with customers

SIRXWHS101 Apply safe work practices

SIRXWHS302 Maintain store safety

Elective units  

Administration 

SIRXADM002A Coordinate retail office

Cleaning and Maintenance 

SIRXCLM101 Organise and maintain work areas

Client and Customer Service 

SIRXCCS201 Apply point-of-sale handling procedures

SIRXCCS202 Interact with customers

SIRXCCS203 Promote loyalty programs

SIRXCCS304 Coordinate interaction with customers

Communication

SIRXCOM202 Communicate with customers using technologies

Computer Operations and ICT Management 

SIRXICT001A Operate retail technology

SIRXICT303 Operate retail information technology systems

Finance 

SIRXFIN003 AProduce financial reports

SIRXFIN201 Balance and secure point-of-sale terminal

Food Safety 

SIRRFSA302 Monitor food safety program

Inventory 

SIRXINV001A Perform stock control procedures

SIRXINV002A Maintain and order stock

Management and Leadership 

SIRXMGT001A Coordinate work teams

SIRXMGT002A Maintain employee relations

Marketing and Public Relations 

SIRXMPR001A Profile a retail market

Merchandising 

SIRXMER202 Plan, create and maintain displays

SIRXMER303 Coordinate merchandise presentation

SIRXMER304 Present products

Product Knowledge 

SIRRRPK006A Recommend liquor products

SIRRRPK007A Recommend and fit clothing or footwear products and services

SIRRRPK008A Recommend jewellery products and services

SIRRRPK009A Recommend toddler and baby products

SIRRRPK010A Recommend home and home improvement products and services

SIRRRPK011A Recommend books or newsagency services

SIRRRPK012A Recommend business and leisure products and services

SIRRRPK013A Hire and sell video and DVD products and services

SIRRRPK214 Recommend specialised products and services

SIRXRPK001A Recommend health and nutritional products and services

SIRXRPK002A Recommend hair, beauty and cosmetic products and services

Quality and Innovation 

SIRXQUA001A Develop innovative ideas at work

Retail Food 

SITHFAB009A Provide responsible service of alcohol

Retail Post 

SIRRPOS004A Handle customer interviews and applications

Risk Management and Security 

SIRXRSK201 Minimise loss

Sales 

SIRWSLS301 Build sales relationships

SIRWSLS302 Process product and service data

SIRWSLS303 Analyse and achieve sales targets

SIRWSLS304 Build sales of branded products

SIRXSLS002A Advise on products and services

SIRXSLS304 Coordinate sales performance

Licencing Information

No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of endorsement.

Employability Skills

EMPLOYABILITY SKILLS QUALIFICATION SUMMARY 

The following table contains a summary of the employability skills as identified by the retail industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each employability skill are representative of the business-to-business industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.

Industry/enterprise requirements for this qualification include: 

Communication

• use questioning and active listening to determine and respond to customer needs to ensure customers enjoy a positive retail experience that reflects store values
• persuade customers to purchase goods by communicating their features and benefits
• regularly give verbal instructions and carry out verbal instructions from other team members and supervisors
• read and interpret simple workplace documents
• complete written workplace forms and share work-related information with other team members

Teamwork

• participate in retail store teams, working independently to complete own tasks and also supporting other team members where appropriate
• lead small retail teams where required in the context of the job role, mentoring and supporting other team members

Problem-solving

• demonstrate sensitivity to customer needs and concerns, anticipating problems and acting to avoid them where possible
• solve a range of operational retail store problems individually or in the context of a team structure where, after clarification, existing policies and infrastructure may be applied to source information and resources and develop practical and sustainable solutions

Initiative and enterprise

• look for opportunities to do things better and suggest ideas to other team members and supervisors in the context of the job role
• translate ideas into action by positively accepting and adapting to changes in procedures or arrangements at the store level

Planning and organising

• establish and communicate clear goals and deliverables for self and team members in the context of organisational objectives and the current store situation
• coordinate resources to ensure that work is carried out according to timelines and priorities
• coordinate and implement changes arising from continuous improvement processes

Self-management

• understand how a personal job role fits into the context of the wider business values and directions
• work within the store culture by practising inclusive behaviour
• manage personal presentation, hygiene and time
• prioritise and complete delegated tasks
• maintain own knowledge of the job role
• review own performance and actively seek and act on advice and guidance

Learning

• identify personal strengths and weaknesses in the context of the job role and recognise how to personally learn best
• seek opportunities for formal education in the context of a current role or future retail job opportunities
• accept opportunities to learn new ways of doing things and share knowledge and skills with other store team members

Technology

• select and use a range of retail technology, such as point-of-sale systems, according to available equipment and store procedures
• recognise and report faulty equipment and follow workplace health and safety procedures

Pathway Information

This qualification is suitable for an Australian Apprenticeship pathway and is also appropriate for VET in Schools (VETiS) delivery.

Pathways from the qualification 

After achieving SIR30212 Certificate III in Retail Operations, individuals may undertake:

• SIR30312 Certificate III in Retail Supervision
• SIR30412 Certificate III in Business-to-Business Sales
• SIR40212 Certificate IV in Retail Management
• SIR50112 Diploma of Retail Management
• SIR50212 Diploma of Visual Merchandising.