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Qualification Details

SIT40212 - Certificate IV in Travel and Tourism (Release 3)

Recognition of Prior Learning (RPL)

SIT40212 Certificate IV in Travel and Tourism (Release 3) Qualification is offered by Get Qualified Australia via our RTO partners using a combination of Recognition of Prior Learning (RPL) and Skills Recognition.

Wherever possible, the qualification will be fully assessed using your career experience without the need for further study. If required, gap training is available from our RTO partners.

Description

This qualification reflects the skills and knowledge required of individuals who use a broad range of sales and marketing or operational skills combined with sound knowledge of industry operations. They operate independently or with limited guidance from others and use discretion to solve non-routine problems. Many people have supervisory responsibilities and plan, monitor and evaluate the work of team members.

Job roles 

This qualification provides a pathway to work in any sector of the tourism and travel industry as a supervisor or senior operations or sales coordinator. This qualification allows for multiskilling and for specialisation in operations or marketing.

Possible job titles include:

• account manager
• assistant manager
• marketing coordinator
• operations supervisor
• product coordinator
• promotions officer
• reservations sales or call centre supervisor
• senior operations coordinator
• senior or supervisory retail consultant
• sales coordinator
• sales executive.

Entry Requirements

Entry to this qualification is open to individuals who are able to demonstrate tourism and travel industry knowledge, customer service and operational skills. The individual must either:

• Be formally assessed through a training program or recognition process, against one of the unit clusters below.

OR

• Have relevant tourism and travel industry employment experience. A job that has involved the application of skills described in one of the unit clusters would be a satisfactory indicator for entry. A determination need not involve a formal process of measuring, evaluating or recording performance against the units of competency.

The unit clusters for different pathways are as follows:

Events pathway 

SITTIND201 Source and use information on the tourism and travel industry

SITTTSL202 Access and interpret product information

SITTTSL306 Book supplier services

SITXCCS303 Provide service to customers

SITXCOM201 Show social and cultural sensitivity

SITXEVT301 Access information on event operations

SITXEVT302 Process and monitor event registrations

SITXEVT304 Provide event staging support

SITXWHS101 Participate in safe work practices

Guiding pathway 

SITTGDE301 Work as a guide

SITTGDE303 Lead tour groups

SITTGDE304 Prepare and present tour commentaries or activities

SITTGDE305 Develop and maintain the general and regional knowledge required by guides

SITTIND201 Source and use information on the tourism and travel industry

SITXCCS303 Provide service to customers

SITXCOM201 Show social and cultural sensitivity

SITXWHS101 Participate in safe work practices

SITXWHS301 Identify hazards, assess and control safety risks

Inbound tour wholesaling pathway 

SITTIND201 Source and use information on the tourism and travel industry

SITTTSL202 Access and interpret product information

SITTTSL302 Provide advice on Australian destinations

SITTTSL303 Sell tourism products and services

SITTTSL304 Prepare quotations

SITTTSL306 Book supplier services

SITTTSL307 Process travel-related documentation

SITTTSL308 Use a computerised reservations or operations system

SITXCCS303 Provide service to customers

SITXCOM201 Show social and cultural sensitivity

SITXWHS101 Participate in safe work practices

Retail travel and outbound wholesaling pathway 

SITTIND201 Source and use information on the tourism and travel industry

SITTTSL202 Access and interpret product information

SITTTSL301 Provide advice on international destinations

SITTTSL302 Provide advice on Australian destinations

SITTTSL303 Sell tourism products and services

SITTTSL304 Prepare quotations

SITTTSL306 Book supplier services

SITTTSL307 Process travel-related documentation

SITTTSL308 Use a computerised reservations or operations system

SITTTSL310 Construct normal international airfares

SITTTSL311 Construct promotional international airfares

SITXCCS303 Provide service to customers

SITXCOM201 Show social and cultural sensitivity

SITXWHS101 Participate in safe work practices

Tourism operations (office-based pathway) 

SITTIND201 Source and use information on the tourism and travel industry

SITTTSL201 Operate an online information system

SITTTSL202 Access and interpret product information

SITTTSL306 Book supplier services

SITTTSL307 Process travel-related documentation

SITTTSL308 Use a computerised reservations or operations system

SITXCCS303 Provide service to customers

SITXCOM201 Show social and cultural sensitivity

SITXWHS101 Participate in safe work practices

Visitor information services pathway 

SITTIND201 Source and use information on the tourism and travel industry

SITTTSL201 Operate an online information system

SITTTSL202 Access and interpret product information

SITTTSL302 Provide advice on Australian destinations

SITTTSL303 Sell tourism products and services

SITTTSL306 Book supplier services

SITTTSL307 Process travel-related documentation

SITXCCS201 Provide visitor information

SITXCCS303 Provide service to customers

SITXCOM201 Show social and cultural sensitivity

SITXWHS101 Participate in safe work practices

Packaging Rules

• 10 units must be completed:

• 5 core units

• 5 elective units, consisting of:

• 2 units from Group A

• 1 unit from Group B

• 2 additional units from Group A, Group B, elsewhere in SIT12 Training Package, or any other current Training Package or accredited course.

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Core units 

SITXCCS401 Enhance the customer service experience

SITXCOM401 Manage conflict

SITXFIN401 Interpret financial information

SITXHRM301 Coach others in job skills

SITXWHS301 Identify hazards, assess and control safety risks

Elective units Group A 

Computer Operations and ICT Management 

SITXICT401 Build and launch a small business website

E-Business 

BSBMKG412A Conduct e-marketing communications

Guiding 

SITTGDE302 Provide arrival and departure assistance

SITTGDE401 Coordinate and operate tours

SITTGDE402 Manage extended touring programs

Human Resource Management  

SITXHRM401 Roster staff

SITXHRM402 Lead and manage people

Management 

SITXMGT401 Monitor work operations

Marketing and Public Relations 

BSBMKG401B Profile the market

BSBREL401A Establish networks

SITXMPR401 Coordinate production of brochures and marketing materials

SITXMPR402 Create a promotional display or stand

SITXMPR403 Plan and implement sales activities

SITXMPR404 Coordinate marketing activities

SITXMPR405 Participate in cooperative online marketing initiatives

Planning and Product Development 

SITTPPD401 Package tourism products

SITTPPD402 Develop interpretive activities

SITTPPD403 Coordinate and operate sustainable tourism activities

SITTPPD404 Develop in-house recreational activities

Tour Operations 

SITTTOP401 Allocate tour or activity resources

SITTTOP402 Set up and operate a camp site

SITTTOP403 Operate tours in a remote area

Tourism Sales and Operations 

SITTTSL303 Sell tourism products and services

SITTTSL309 Source airfares for domestic flights

SITTTSL310 Construct normal international airfares

SITTTSL311 Construct promotional international airfares

SITTTSL312 Construct advanced international airfares ^

SITTTSL313 Administer billing and settlement plan

SITTTSL401 Maintain a product inventory

^ Prerequisite is SITTTSL310 Construct normal international airfares

Work Health and Safety  

SITXWHS401 Implement and monitor work health and safety practices

Elective units Group B 

Administration 

BSBRES401A Analyse and present research information

Communication and Teamwork 

BSBCMM401A Make a presentation

BSBWRT401A Write complex documents

SITXCOM301 Address protocol requirements

Computer Operations and ICT Management 

BSBITA401A Design databases

BSBITU301A Create and use databases

BSBITU302B Create electronic presentations

BSBITU309A Produce desktop published documents

BSBITU402A Develop and use complex spreadsheets

CUFDIG303A Produce and prepare photo images

Crisis Management 

SITXCRI401 Respond to a customer in crisis

E-Business 

BSBEBU401A Review and maintain a website

Environmental Sustainability 

BSBSUS301A Implement and monitor environmentally sustainable work practices

Finance 

BSBFIA401A Prepare financial reports

CUVFIM401A Obtain revenue to support operations

SITXFIN402 Manage finances within a budget

Languages other than English  

SITXLAN31__ Conduct oral communication in a language other than English

SITXLAN32__ Conduct complex oral communication in a language other than English

SITXLAN33__ Read and write information in a language other than English

SITXLAN34__ Read and write documents in a language other than English

Quality and Innovation 

BSBCRT301A Develop and extend critical and creative thinking skills

BSBINN301A Promote innovation in a team environment

Examples of elective units relevant to specific job outcomes and contexts at this level are as follows:

Assistant manager for a small tour operator 

SITTTOP401 Allocate tour or activity resources

SITTPPD401 Package tourism products

SITTPPD403 Coordinate and operate sustainable tourism activities

SITXMGT401 Monitor work operations

SITXMPR401 Coordinate production of brochures and marketing materials

Marketing and product coordinator 

BSBMKG412A Conduct e-marketing communications

BSBREL401A Establish networks

SITXMPR401 Coordinate production of brochures and marketing materials

SITXMPR402 Create a promotional display or stand

SITXMPR404 Coordinate marketing activities

Sales executive for an outbound tour wholesaler 

BSBCMM401A Make a presentation

BSBREL401A Establish networks

SITTTSL303 Sell tourism products and services

SITXFIN402 Manage finances within a budget

SITXMPR403 Plan and implement sales activities

Senior operations coordinator or operations supervisor inbound tour operator 

SITTPPD401 Package tourism products

SITTTSL303 Sell tourism products and services

SITXCRI401 Respond to a customer in crisis

SITXLAN34__ Read and write documents in a language other than English

SITXMGT401 Monitor work operations

Senior or supervisory retail consultant 

BSBCMM401A Make a presentation

BSBITU302B Create electronic presentations

BSBREL401A Establish networks

SITTPPD401 Package tourism products

SITXFIN402 Manage finances within a budget

Licencing Information

No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of endorsement.

Employability Skills

Industry/enterprise requirements for this qualification include: 

Communication

Providing briefings to operational staff; seeking feedback from colleagues and customers on sales, operational and service issues; anticipating and determining customer preferences and expectations to provide professional and personalised customer service experiences, managing team member and customer conflict sensitively, courteously and discreetly; empathising and negotiating acceptable solutions to team member and customer problems and complaints.

Initiative and enterprise

Proactively consulting with colleagues about ways to improve sales, operational and service efficiency; providing feedback to managers to inform future planning; participating in continuous improvement by reporting success or deficiencies of travel and tourism products and services; suggesting ideas for new or improved products and increased profitability.

Learning

Knowing sources of new information on the travel and tourism industry; being aware of opportunities to learn and participating in travel and tourism industry professional development activities; supporting team members to learn.

Planning and organising

Monitoring operational efficiency and service levels through close contact with day to day work operations; assessing current team member workloads and scheduling work to maximise operational efficiency and customer service quality; assessing operational and service workflow and assisting team members to prioritise workload to deliver a positive service outcome for travel and tourism customers.

Problem-solving

Identifying and assessing sales, operational and service issues, discussing and suggesting solutions with managers; initiating short term action to resolve immediate sales, operational or service problems; taking responsibility for resolving escalated customer complaints or requesting assistance from managers to resolve issues; using discretion and judgement as well as predetermined policies and procedures to guide solutions to sales, operational and service problems.

Self-management

Understanding legal compliance issues and providing advice to team members; organising and self-directing own work priorities to deliver travel and tourism sales and service; taking responsibility for implementing predetermined policies and procedures for a range of practices including conflict management, customer service, workplace health and safety; leading and managing a team of individuals, monitoring workplace operations and service delivery; proactively seeking feedback and advice on improving team leader skills.

Teamwork

Motivating and leading teams; providing instructions, support and coaching; planning work operations to take account of team member strengths; proactively sharing information, knowledge and experiences with team members.

Technology

Understanding the operating capability of, selecting and using equipment, computer systems, software and information systems that assist in travel and tourism sales, operational and service activities.

Pathway Information

This qualification is suitable for an Australian Apprenticeship pathway.

Pathways into the qualification 

It is strongly recommended that individuals entering this qualification hold SIT30112 Certificate III in Tourism or SIT31312 Certificate III in Travel.

Pathways from the qualification 

After achieving SIT40212 Certificate IV in Travel and Tourism, individuals could progress to Diploma or Advanced Diploma qualifications in Travel and Tourism, Events or other service industry areas.