EMPLOYABILITY SKILLS QUALIFICATION SUMMARY 

The following table contains a summary of the employability skills as identified by the automotive body repair industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability Skill 

Industry/enterprise requirements for this qualification include: 

Communication 

• clearly communicating workplace information and ideas with workplace colleagues (verbal and non-verbal), including use of automotive terms
• completing workplace reports
• using and contributing to workplace procedures
• maintaining workplace records
• communicating with colleagues and clients to handle verbal enquiries, such as clarifying instructions and responding to requests for information
• interpreting the needs of customers
• reading and interpreting workplace related documentation

Teamwork 

• identifying and describe own role and role of others
• working within a team
• working with diverse individuals and groups
• applying knowledge of own role to complete activities efficiently to support team activities and tasks

Problem solving 

• recognising a workplace problem or a potential problem and take action
• determining problems needing priority action
• referring problems outside area of responsibility to appropriate person and suggesting possible causes
• seeking information and assistance as required to solve problems
• using a range of problem-solving techniques
• taking action to resolve concerns
• developing practical responses to common breakdowns in workplace systems and procedures

Initiative and enterprise 

• adapting to new and emerging situations in the workplace
• being proactive and creative in responding to workplace problems, changes and challenges

Planning and organising 

• planning own work requirements and prioritising actions to achieve required outcomes and ensure tasks are completed on time
• identifying risk factors and taking action to minimise risk

Self-management 

• selecting and using appropriate equipment, materials, processes and procedures
• recognising limitations and seeking timely advice
• planning own work requirements, setting own work program and managing time to ensure tasks are completed on time
• following workplace documentation, such as codes of practice or operating procedures

Learning 

• asking questions to gain information
• identifying sources of information, assistance and expert knowledge to expand knowledge, skills and understanding
• participating in self-improvement activities
• participating in development of workplace continuous improvement strategies
• helping others develop competency

Technology 

• operating diagnostic and test equipment
• performance testing of components, systems and equipment
• using tools and equipment efficiently and safely
• storing and caring for components, parts, tools, test equipment and support equipment
• using business technology to collect, analyse and provide information