EMPLOYABILITY SKILLS QUALIFICATION SUMMARY 

The following table contains a summary of the Employability Skills for this qualification as identified by the automotive industry. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability Skill 

Industry/enterprise requirements for this qualification include: 

Communication 

• clearly communicating workplace verbal and non-verbal information to others, including use of automotive terms
• collecting, analysing and organising information
• completing workplace reports
• communicating ideas and information to workplace colleagues
• using and contributing to workplace procedures
• maintaining workplace records
• communicating with colleagues and clients to handle verbal enquiries, such as clarifying instructions and responding to requests for information
• communicating with people who speak languages other than English and in a cross-cultural context
• interpreting needs of internal and external clients
• reading and interpreting workplace-related documentation
• writing to audience needs

Teamwork 

• identifying and describing own role and role of others
• working in a team to provide office administration services
• working with diverse individuals and groups
• applying knowledge of own role to complete activities efficiently to support team activities and tasks

Problem solving 

• recognising a workplace problem or potential problem and taking action
• determining problems needing priority action
• referring problems outside area of responsibility to appropriate person and suggesting possible causes
• seeking information and assistance as required to solve problems
• using a range of problem-solving techniques
• taking action to resolve concerns
• developing practical responses to common breakdowns in workplace systems and procedures
• rectifying discrepancies or errors in documentation and transactions

Initiative and enterprise 

• adapting to new and emerging situations in the workplace
• being proactive and creative in responding to workplace problems, changes and challenges

Planning and organising 

• prioritising actions to achieve required outcomes
• planning own work requirements
• identifying tasks to achieve team goals
• allocating resources to workplace tasks and requirements
• collecting, analysing and organising workplace data
• identifying risk factors and taking action to minimise risk
• organising meeting schedules for clients and colleagues and negotiating alternative arrangements
• planning for contingencies
• planning information and documentation requirements
• using and determining required resources

Self-management 

• selecting and using appropriate equipment, materials, processes and procedures
• recognising limitations and seeking timely advice
• planning own work requirements, setting own work program and managing time to ensure tasks are completed on time
• following workplace documentation, such as codes of practice and operating procedures
• projecting a professional image when representing the organisation
• taking personal responsibility at the appropriate level
• working ethically when dealing with financial transactions

Learning 

• asking questions to gain information
• identifying sources of information, assistance and expert knowledge to expand knowledge, skills and understanding
• participating in self-improvement activities
• participating in development of workplace continuous improvement strategies
• helping others develop competency

Technology 

• selecting and using appropriate equipment and materials
• using business technology, such as software programs for word processing, spreadsheets, presentations and scheduling