WHAT IS SKILLS RECOGNITION & RPL:
Skills Recognition and Recognition of Prior Learning (RPL) allows people like you to achieve this qualification without any classroom study, and usually within weeks.
In order to obtain this qualification so quickly, all you need to do is supply evidence which proves your experience in the units that make up the qualification. Our Skills Recognition & RPL Facilitators will assist you with this process. From there, we’ll work with our RTO partners so that you’ll receive your qualification in no time!
Watch our video to learn more about the process, or continue reading to learn more about RPL.
DETAILS:
RPL Price: $900
Who This Is For:
In order to achieve this qualification via Skills Recognition & RPL, you should be able to perform or have a strong knowledge of the skills listed in the course units below. You will need to be able to provide evidence of this knowledge, such as videos, photographs, work orders, your resume, letters of validation, and statements of attainment. The more evidence you can provide, the better your case. Feel free to read more about RPL and evidence suggestions here.
Why Get Qualified Australia:
We provide candidates with Skills Recognition & RPL services nationwide. You never need to visit our office, nor do you have to sit in a classroom. Our 100% money back guarantee ensures that, if we can’t get you qualified, you can get your money back. Please refer to our terms & conditions for more details. As Australia’s leading Skills Recognition & RPL Specialists, we offer hundreds of qualifications via dozens of our RTO partners..
How To Achieve This Qualification:
As this is not a course, you do not need to complete the units listed below. Instead, you simply need to prove that you’re competent in the units shown. Our Facilitators will help make this an easy process for you.
Want to know if you’re eligible to obtain this qualification via Skills Recognition & RPL? Then why not start a Free Skills Review today, and speak with an RPL Specialist to determine your eligibility. Take the initiative today. It only takes 3 minutes!
Units of Competency:
You’ll need to show you’re experienced in the following units:Total number of units = 12
4 core units plus
8 elective units , of which:
- 2 units must be from Group A elective units below
- the remaining 6 units may be from Group A or Group B elective units, or from qualifications at the same level or one higher in any endorsed Training Package or accredited course.
Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.
Core Units
BSBCUE301 | Use multiple information systems |
BSBCUE307 | Work effectively in customer engagement |
BSBCUE309 | Develop product and service knowledge for customer engagement operation |
BSBCUS301 | Deliver and monitor a service to customers |
Elective Units
Group A
BSBCUE203 | Conduct customer engagement |
BSBCUE204 | Collect data |
BSBCUE302 | Deploy customer service field staff |
BSBCUE303 | Conduct a telemarketing campaign |
BSBCUE304 | Provide sales solutions to customers |
BSBCUE305 | Process credit applications |
BSBCUE306 | Process complex accounts |
BSBCUE308 | Conduct outbound customer engagement |
BSBCUE403 | Schedule customer engagement activity |
BSBCMM301 | Process customer complaints |
BSBITU203 | Communicate electronically |
BSBITU307 | Develop keyboarding speed and accuracy |
BSBLED301 | Undertake e-learning |
BSBWOR203 | Work effectively with others |
BSBWOR301 | Organise personal work priorities and development |
Group B
BSBMGT401 | Show leadership in the workplace |
BSBMGT402 | Implement operational plan |
BSBMGT405 | Provide personal leadership |
BSBSLS407 | Identify and plan sales prospects |
BSBSLS408 | Present, secure and support sales solutions |
BSBSUS301 | Implement and monitor environmentally sustainable work practices |
BSBWHS201 | Contribute to health and safety of self and others |
BSBWHS302 | Apply knowledge of WHS legislation in the workplace |
BSBWOR201 | Manage personal stress in the workplace |
FNSSAM301 | Identify opportunities for cross-selling products and services |
ICTICT209 | Interact with ICT clients |
ICTSAS204 | Record client support requirements |
ICTSAS305 | Provide ICT advice to clients |
Awarded By
RTO
Asset Training Australia (Code 31718)
Australian Institute of Training (Code 91511)
IPS Institute (Code 32186)
Major Training Group (Code 6139)
National Training (Code 21792)
TexSkill Limited (Code 0156)
Trison Business College (Code 4236)
Additional information
No licensing, legislative or certification requirements apply to this qualification at the time of publication.
Visit Get Qualified Australia’s Trade Licensing page for more information surrounding licensing
This qualification reflects the role of individuals working in a range of complex customer service roles. Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data. Individuals would work under supervision, but may have some authority to delegate.
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