Employability skill 

Industry/enterprise requirements for this qualification  

Communication 

• uses appropriate techniques to give clear and accurate information to clients
• relays information and provides feedback to team members
• interprets relevant regulations, legislation and definitions, codes, organisational policies, industry standards, safety signs, financial requirements, plans, drawings, specifications, and project documentation
• demonstrates awareness of individual, social and cultural differences
• researches, prepares and presents a range of documents relating to NatHERS, including contracts, quotes, reports and action plans
• uses effective interpersonal skills and communication techniques to provide advice on ways of enhancing thermal performance of residential buildings
• uses active listening skills and appropriate techniques to manage and resolve conflict

Teamwork 

• develops effective relationships with clients
• consults with others to determine individual and team roles and responsibilities
• seeks specialist advice and feedback where required
• maintains effective work relationships
• identifies team dynamics and causes of conflict and stress within teams
• facilitates meetings

Problem solving 

• conducts NatHERS assessments and identifies ways of improving thermal performance of planned and existing residential buildings
• negotiates and resolves conflict between clients and stakeholders
• seeks satisfactory resolution of issues raised by clients
• uses appropriate strategies to identify, mitigate and eliminate risks
• estimates the cost of measures designed to improve residential building thermal performance measures

Initiative and enterprise 

• analyses own work practices and process outcomes critically
• engages colleagues and shares knowledge on NatHERS assessment matters
• adapts to new workplace situations

Planning and organising 

• prepares and administers documentation and implements organisational policies and procedures
• collects, organises and collates information
• plans NatHERS assessments within time and cost restraints
• develops risk management plans, personal development plans, and reports

Self-management 

• identifies limitations of role, responsibilities and abilities and follows ethical practices, regulatory and organisational requirements, and business standards
• works without supervision
• models sustainable practices
• uses feedback to improve own performance
• uses personal presentation, manner and language consistent with industry code of practice
• assesses competing demands for work time and identifies and organises tasks to achieve individual, team and enterprise work priorities

Learning 

• identifies and accesses professional development opportunities
• maintains knowledge of current codes, standards, regulations, practices and industry updates
• assesses personal strengths and weaknesses in providing NatHERS assessment services against job requirements, industry competency standards and other relevant benchmarks to determine personal development priorities and action where necessary

Technology 

• uses information technology to undertake research and complete business documents
• uses a range of measuring equipment in gathering information relevant to NatHERS assessments
• calibrates relevant tools and equipment
• uses NatHERS
• applies general purpose computer software, such as word processing and database packages, to prepare reports
• uses the internet to access information on residential building thermal performance products and services