Employability skill 

Industry/enterprise requirements for this qualification 

Communication 

• use appropriate techniques to give clear and accurate information to customers and work colleagues
• relay information and provide feedback to team members
• interpret relevant regulations, legislation and definitions, codes, organisational policies, industry standards, safety signs, plans, drawings and specifications, and project documentation
• demonstrate awareness of individual, social and cultural differences
• research, prepare and present a range of documents relating to the servicing, maintenance and repair of swimming pools and spas, including contracts, quotes, reports and action plans
• use effective interpersonal skills and communication techniques to provide advice on ways of maintaining and servicing swimming pools and spas
• use active listening skills and appropriate techniques to manage and resolve conflict

Teamwork 

• develop effective relationships with clients
• work effectively with others
• consult with others to determine individual and team roles and responsibilities
• provide specialist advice and feedback where required
• maintain effective work relationships
• identify team dynamics and causes of conflict and stress within teams

Problem solving 

• apply logical processes, including the application of basic principles, system knowledge and experience, to ensure efficient and accurate troubleshooting of faults in swimming pools and spas
• identify from first principles faults beyond available maintenance data for key swimming pool and spa systems
• seek satisfactory resolution of issues raised by clients
• use appropriate strategies to identify, mitigate and eliminate risks
• estimate the cost of measures associated with the maintenance and servicing of swimming pools and spas

Initiative and enterprise 

• analyse own work practices and process outcomes critically
• engage colleagues and share knowledge on the servicing, maintenance and repair of components of swimming pools and spas
• adapt to new workplace situations
• apply sustainability principles to work preparation and application to ensure efficient use of resources and minimise the environmental impact of work activities

Planning and organising 

• plan and coordinate work activities
• prepare and administer documentation and implement organisational policies and procedures
• collect, organise and collate information
• plan servicing, repair and maintenance activities within time and cost restraints
• develop risk management plans, personal development plans, and reports

Self-management 

• identify limitations of role, responsibilities and abilities and follow ethical practices, regulatory and organisational requirements and business standards
• work without supervision
• model sustainable practices
• use feedback to improve own performance
• use personal presentation, manner and language consistent with industry code of practice
• assess competing demands for work time and identify and organise tasks to achieve individual, team and enterprise work priorities

Learning 

• identify and access professional development opportunities
• maintain knowledge of current codes of practice, standards, regulations, practices and industry updates
• assess personal strengths and weaknesses in providing swimming pool and spa maintenance and repair services against job requirements, industry competency standards and other relevant benchmarks to determine personal development priorities and action where necessary

Technology 

• apply a range of manual and electronic tools and items of equipment in identifying and assessing faults in swimming pools and spas and their components
• use and interpret the output of a range of manual and electronic measuring instruments in monitoring and maintaining water quality
• use information technology to undertake research and complete business processes
• calibrate relevant tools and equipment
• apply general purpose computer software, such as word processing and database packages, to prepare reports
• apply global positioning systems (GPS) to locate and plan routes between designated work sites
• use the world wide web to access information on swimming pool and spa products and services

This qualification provides swimming pool and spa technicians with the competencies required to treat water quality problems as well as service and repair the key components of domestic, commercial and public swimming pools and spas.

The qualification is suitable for an Australian Apprenticeship pathway.