WHAT IS SKILLS RECOGNITION & RPL:
Skills Recognition and Recognition of Prior Learning (RPL) allows people like you to achieve this qualification without any classroom study, and usually within weeks.
In order to obtain this qualification so quickly, all you need to do is supply evidence which proves your experience in the units that make up the qualification. Our Skills Recognition & RPL Facilitators will assist you with this process. From there, we’ll work with our RTO partners so that you’ll receive your qualification in no time!
Watch our video to learn more about the process, or continue reading to learn more about RPL.
DETAILS:
RPL Price: $950
Who This Is For:
In order to achieve this qualification via Skills Recognition & RPL, you should be able to perform or have a strong knowledge of the skills listed in the course units below. You will need to be able to provide evidence of this knowledge, such as videos, photographs, work orders, your resume, letters of validation, and statements of attainment. The more evidence you can provide, the better your case. Feel free to read more about RPL and evidence suggestions here.
Why Get Qualified Australia:
We provide candidates with Skills Recognition & RPL services nationwide. You never need to visit our office, nor do you have to sit in a classroom. Our 100% money back guarantee ensures that, if we can’t get you qualified, you can get your money back. Please refer to our terms & conditions for more details. As Australia’s leading Skills Recognition & RPL Specialists, we offer hundreds of qualifications via dozens of our RTO partners..
How To Achieve This Qualification:
As this is not a course, you do not need to complete the units listed below. Instead, you simply need to prove that you’re competent in the units shown. Our Facilitators will help make this an easy process for you.
Want to know if you’re eligible to obtain this qualification via Skills Recognition & RPL? Then why not start a Free Skills Review today, and speak with an RPL Specialist to determine your eligibility. Take the initiative today. It only takes 3 minutes!
Units of Competency:
You’ll need to show you’re experienced in the following units:14 units must be completed:
- 8 core units
- 6 elective units:
- a minimum of 3 units must be selected from the elective unit list below
- a maximum of 3 units may be selected from any relevant Training Package or accredited course first packaged at AQF level 1, 2 or 3.
The choice of elective units must be guided by the core function or role of the current or intended work environment, local industry requirements, and the characteristics of the AQF level of this qualification.
Units chosen from other Training Packages must not duplicate units selected from or available in SIR07 V3 Retail Services Training Package.
Core units
SIRXCCS201 Apply point-of-sale handling procedures
SIRXCCS202 Interact with customers
SIRXCLM101 Organise and maintain work areas
SIRXCOM101 Communicate in the workplace to support team and customer outcomes
SIRXICT001A Operate retail technology
SIRXIND101 Work effectively in a customer service environment
SIRXRSK201 Minimise loss
SIRXWHS101 Apply safe work practices
Elective units
Administration
SIRXADM001A Apply retail office procedures
SIRXADM002A Coordinate retail office
Client and Customer Service
SIRXCCS203 Promote loyalty programs
Computer Operations and ICT Management
SIRXICT002A Use computers as part of business and e-commerce processes
Finance
SIRXFIN201 Balance and secure point-of-sale terminal
SIRXFIN002A Perform retail finance duties
Food Safety
SIRRFSA001A Apply retail food safety practices
Inventory
SIRXINV001A Perform stock control procedures
SIRXINV002A Maintain and order stock
Marketing and Public Relations
SIRXMPR002A Provide marketing and promotion program
SIRXMPR003A Conduct telemarketing
Merchandising
SFIDIST202C Retail fresh, frozen and live seafood
SIRRMER001A Merchandise food products*
SIRRMER002A Pack and display meat products*
SIRRMER004A Prepare and display bakery products*
SIRXMER201 Merchandise products
SIRXMER202 Plan, create and maintain displays
Product Knowledge
SIRRRPK002A Advise on meat products*
SIRRRPK004A Advise on bakery products*
SIRRRPK005A Advise on seafood products*
SIRRRPK214 Recommend specialised products and services
SIRXRPK001A Recommend health and nutritional products and services
SIRXRPK002A Recommend hair, beauty and cosmetic products and services
Retail Food
SITHFAB009A Provide responsible service of alcohol
Retail Post
SIRRPOS001A Process postal outlet transactions
SIRRPOS002A Handle mail received in a retail environment
SIRRPOS003A Deliver mail in a retail environment
Sales
SIRXSLS201 Sell products and services
SIRXSLS002A Advise on products and services
Working in Industry
SIRXIND102 Plan a career in the retail industry
* This unit has a prerequisite unit SIRRFSA001A Apply retail food safety practices.
Awarded By
RTO
Australian Institute of Training (Code 91511)
Brisbane Business and Hospitality Training (Code 31983)
National Training (Code 21792)
The Parramatta College Inc (Code 90276)
Additional information
Not applicable.
No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of endorsement.
Visit Get Qualified Australia’s Trade Licensing page for more information surrounding licensing
Employability Skills
The following table contains a summary of the employability skills as identified by the retail industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.
Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each employability skill are representative of the business-to-business industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.
Employability skill
Industry/enterprise requirements for this qualification include:
- Communication
use questioning and active listening to determine and respond to customer needs to ensure customers enjoy a positive retail experience that reflects store values
persuade customers to purchase goods by communicating their features and benefits
regularly carry out verbal instructions from other team members and supervisors
read and interpret workplace documents, complete written workplace forms and share work-related information with other team members
- Teamwork
work collaboratively with other team members, supporting the team, respecting and understanding others’ views, and giving and receiving feedback in the context of a retail customer service environment where employees are expected to perform their individual tasks but also look for opportunities to assist others
- Problem-solving
demonstrate sensitivity to customer needs and concerns
anticipate problems and act to avoid them where possible
solve problems in the context of a team structure where, after clarification, customer service issues or recognition of risk may be referred to another team member or a supervisor for resolution depending on store policy and procedures
- Initiative and enterprise
look for opportunities to do things better and suggest ideas to other team members and supervisors in the context of the job role
positively accept and adapt to changes in procedures or arrangements at the store level
take positive action to report hazards or risk situations to supervisors
- Planning and organising
understand how a personal job role fits into the context of the wider business values and directions
plan daily work tasks and priorities in the context of the job role to achieve outcomes within set timelines
plan tasks to work safely and manage risk according to store procedures
- Self-management
understand and follow store policies regarding work availability, rosters and work duties
work within the store culture by practising inclusive behaviour
manage personal presentation, hygiene and time
prioritise and complete delegated tasks under instruction
- Learning
identify personal strengths and weaknesses in the context of the job role and recognise how to personally learn best
accept opportunities to learn new ways of doing things and implement changes under instruction in the context of store procedures
- Technology
select and use a range of retail technology, such as point-of-sale systems, according to available equipment and store procedures
recognise and report faulty equipment and follow store occupational health and safety procedures
This qualification reflects the skills and knowledge required of individuals who are competent in a range of activities and functions requiring basic retail operational knowledge and limited practical skills in a defined context. Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail outlets. Individuals may work with some autonomy or in a team but usually under close supervision.
Job roles
Individuals with this qualification are able to perform roles, such as:
- provide product and service advice in a retail store
- sell products and services in a variety of retail settings
- work as a checkout operator
- check stock and replenish shelves
- organise and maintain work areas and displays.
Possible job titles
- sales assistant
- customer service assistant
