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RPL for Certificate IV in Hospitality (Release 1)

RPL for Certificate IV in Hospitality (Release 1) is available via Skills Recognition. This qualification is offered by Get Qualified Australia via our RTO partners using a combination of Recognition of Prior Learning (RPL) and Skills Recognition. Wherever possible, the qualification will be fully assessed using your career experience without the need for further study. If required, gap training is available from our RTO partners. Please read below to learn more about Certificate IV in Hospitality (Release 1) and RPL.

Certificate IV in Hospitality (Release 1) - SIT40313

Description

This qualification reflects the skills and knowledge required of individuals who use a broad range of hospitality skills combined with sound knowledge of industry operations. They operate independently or with limited guidance from others and use discretion to solve non-routine problems. Many individuals have supervisory responsibilities and plan, monitor and evaluate the work of team members.

This qualification is suitable for an Australian Apprenticeship pathway.

Job roles 

This qualification provides a pathway to work as a team leader or supervisor in hospitality organisations such as restaurants, hotels, catering operations, clubs, pubs, cafes and coffee shops.

Possible job titles include:

• bar supervisor or team leader
• concierge
• duty manager
• food and beverage supervisor or team leader
• forecast analyst (accommodation services)
• front office supervisor or team leader
• housekeeping supervisor or team leader
• gaming supervisor or team leader
• reservation analyst
• shift manager.

Entry Requirements

There are no entry requirements for this qualification.

Packaging Rules

• 21 units must be completed:

• 9 core units

• 12 elective units, consisting of:

• 1 unit from Group A
• 7 units from Group B
• 4 units from Group B, elsewhere in SIT12 Training Package, or any other current Training Package or accredited course.

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Core units 

Elective units - Group A 

Elective units - Group B 

Accommodation Services 

Administration 

Client and Customer Service 

Communication and Teamwork 

Crisis Management 

SITXCRI401 Respond to a customer in crisis

E-Business 

Environmental Sustainability 

BSBSUS301A Implement and monitor environmentally sustainable work practices

Events 

Finance 

First Aid 

HLTAID003 Provide first aid

Food and Beverage 

*Prerequisite for each unit is SITXFSA101 Use hygienic practices for food safety

^Prerequisite for each unit is SITHFAB201 Provide responsible service of alcohol

Food Safety 

Gaming 

* Prerequisite is SITHGAM201 Provide responsible gambling services

Human Resource Management 

Inventory 

Kitchen Operations 

SITHKOP404 Plan catering for events or functions

Languages other than English 

Management and Leadership 

Marketing and Public Relations 

Merchandising 

SIRXMER201 Merchandise products

Quality and Innovation 

Risk Management and Security 

Sales 

Small Business Management 

Tourism Sales and Operations 

Work Health and Safety 

SITXWHS301 Identify hazards, assess and control safety risks

Working in Industry 

 

Examples of elective units relevant to specific job outcomes and contexts at this level are as follows:

Concierge 

Food and beverage supervisor 

Front office supervisor 

Gaming supervisor in a club, hotel or casino 

Licencing Information

No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of endorsement.

Employability Skills

Industry/enterprise requirements for this qualification include: 

Communication

Providing briefings to operational staff; seeking feedback from colleagues and customers on operational and service issues; anticipating and determining customer preferences and expectations to provide professional and personalised customer service experiences, managing team member and customer conflict sensitively, courteously and discreetly; empathising and negotiating acceptable solutions to team member and customer problems and complaints.

Initiative and enterprise

Proactively consulting with colleagues about ways to improve operational and service efficiency; providing feedback to managers to inform future planning; participating in continuous improvement by reporting success or deficiencies of hospitality products and services; suggesting ideas for new or improved products and increased profitability.

Learning

Knowing sources of new information on the hospitality industry; being aware of opportunities to learn and participating in hospitality industry professional development activities; supporting team members to learn.

Planning and organising

Monitoring operational efficiency and service levels through close contact with day to day work operations; assessing current team member workloads and scheduling work to maximise operational efficiency and customer service quality; assessing operational and service workflow and assisting team members to prioritise workload to deliver a positive service outcome for hospitality customers.

Problem-solving

Identifying and assessing operational and service issues, discussing and suggesting solutions with managers; initiating short term action to resolve immediate operational or service problems; taking responsibility for resolving escalated customer complaints or requesting assistance from managers to resolve issues; using discretion and judgement as well as predetermined policies and procedures to guide solutions to operational and service problems.

Self-management

Understanding legal compliance issues and providing advice to team members; organising and self-directing own work priorities to deliver hospitality sales and service; taking responsibility for implementing predetermined policies and procedures for a range of practices including conflict management, customer service, workplace health and safety; leading and managing a team of individuals, monitoring workplace operations and service delivery; proactively seeking feedback and advice on improving team leader skills.

Teamwork

Motivating and leading teams; providing instructions, support and coaching; planning work operations to take account of team member strengths; proactively sharing information, knowledge and experiences with team members.

Technology

Understanding the operating capability of, selecting and using equipment, computer systems, software and information systems that assist in hospitality sales and service activities.

Pathway Information

Pathways into the qualification 

Individuals may enter SIT40313 Certificate IV in Hospitality with limited or no vocational experience and without a lower level qualification. However, it is strongly recommended that individuals undertake lower level qualifications, and/or gain industry experience prior to entering the qualification.

Pathways from the qualification 

After achieving SIT40313 Certificate IV in Hospitality, individuals could progress to SIT50313 Diploma of Hospitality, or to Diploma qualifications in any service industry field.