WHAT IS SKILLS RECOGNITION & RPL:
Skills Recognition and Recognition of Prior Learning (RPL) allows people like you to achieve this qualification without any classroom study, and usually within weeks.
In order to obtain this qualification so quickly, all you need to do is supply evidence which proves your experience in the units that make up the qualification. Our Skills Recognition & RPL Facilitators will assist you with this process. From there, we’ll work with our RTO partners so that you’ll receive your qualification in no time!
Watch our video to learn more about the process, or continue reading to learn more about RPL.
DETAILS:
RPL Price: $1400
Who This Is For:
In order to achieve this qualification via Skills Recognition & RPL, you should be able to perform or have a strong knowledge of the skills listed in the course units below. You will need to be able to provide evidence of this knowledge, such as videos, photographs, work orders, your resume, letters of validation, and statements of attainment. The more evidence you can provide, the better your case. Feel free to read more about RPL and evidence suggestions here.
Why Get Qualified Australia:
We provide candidates with Skills Recognition & RPL services nationwide. You never need to visit our office, nor do you have to sit in a classroom. Our 100% money back guarantee ensures that, if we can’t get you qualified, you can get your money back. Please refer to our terms & conditions for more details. As Australia’s leading Skills Recognition & RPL Specialists, we offer hundreds of qualifications via dozens of our RTO partners..
How To Achieve This Qualification:
As this is not a course, you do not need to complete the units listed below. Instead, you simply need to prove that you’re competent in the units shown. Our Facilitators will help make this an easy process for you.
Want to know if you’re eligible to obtain this qualification via Skills Recognition & RPL? Then why not start a Free Skills Review today, and speak with an RPL Specialist to determine your eligibility. Take the initiative today. It only takes 3 minutes!
Units of Competency:
You’ll need to show you’re experienced in the following units:10 units must be completed:
5 core units
5 elective units, consisting of:
2 units from Group A
1 unit from Group B
2 additional units from Group A, Group B, elsewhere in SIT12 Training Package, or any other current Training Package or accredited course.
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
Core units
SITXCCS401 Enhance the customer service experience
SITXCOM401 Manage conflict
SITXFIN401 Interpret financial information
SITXHRM301 Coach others in job skills
SITXWHS301 Identify hazards, assess and control safety risks
Elective units Group A
Computer Operations and ICT Management
SITXICT401 Build and launch a small business website
E-Business
BSBMKG412A Conduct e-marketing communications
Guiding
SITTGDE302 Provide arrival and departure assistance
SITTGDE401 Coordinate and operate tours
SITTGDE402 Manage extended touring programs
Human Resource Management
SITXHRM401 Roster staff
SITXHRM402 Lead and manage people
Management
SITXMGT401 Monitor work operations
Marketing and Public Relations
BSBMKG401B Profile the market
BSBREL401A Establish networks
SITXMPR401 Coordinate production of brochures and marketing materials
SITXMPR402 Create a promotional display or stand
SITXMPR403 Plan and implement sales activities
SITXMPR404 Coordinate marketing activities
SITXMPR405 Participate in cooperative online marketing initiatives
Planning and Product Development
SITTPPD401 Package tourism products
SITTPPD402 Develop interpretive activities
SITTPPD403 Coordinate and operate sustainable tourism activities
SITTPPD404 Develop in-house recreational activities
Tour Operations
SITTTOP401 Allocate tour or activity resources
SITTTOP402 Set up and operate a camp site
SITTTOP403 Operate tours in a remote area
Tourism Sales and Operations
SITTTSL303 Sell tourism products and services
SITTTSL309 Source airfares for domestic flights
SITTTSL310 Construct normal international airfares
SITTTSL311 Construct promotional international airfares
SITTTSL312 Construct advanced international airfares ^
SITTTSL313 Administer billing and settlement plan
SITTTSL401 Maintain a product inventory
^ Prerequisite is SITTTSL310 Construct normal international airfares
Work Health and Safety
SITXWHS401 Implement and monitor work health and safety practices
Elective units Group B
Administration
BSBRES401A Analyse and present research information
Communication and Teamwork
BSBCMM401A Make a presentation
BSBWRT401A Write complex documents
SITXCOM301 Address protocol requirements
Computer Operations and ICT Management
BSBITA401A Design databases
BSBITU301A Create and use databases
BSBITU302B Create electronic presentations
BSBITU309A Produce desktop published documents
BSBITU402A Develop and use complex spreadsheets
CUFDIG303A Produce and prepare photo images
Crisis Management
SITXCRI401 Respond to a customer in crisis
E-Business
BSBEBU401A Review and maintain a website
Environmental Sustainability
BSBSUS301A Implement and monitor environmentally sustainable work practices
Finance
BSBFIA401A Prepare financial reports
CUVFIM401A Obtain revenue to support operations
SITXFIN402 Manage finances within a budget
Languages other than English
SITXLAN31__ Conduct oral communication in a language other than English
SITXLAN32__ Conduct complex oral communication in a language other than English
SITXLAN33__ Read and write information in a language other than English
SITXLAN34__ Read and write documents in a language other than English
Quality and Innovation
BSBCRT301A Develop and extend critical and creative thinking skills
BSBINN301A Promote innovation in a team environment
Examples of elective units relevant to specific job outcomes and contexts at this level are as follows:
Assistant manager for a small tour operator
SITTTOP401 Allocate tour or activity resources
SITTPPD401 Package tourism products
SITTPPD403 Coordinate and operate sustainable tourism activities
SITXMGT401 Monitor work operations
SITXMPR401 Coordinate production of brochures and marketing materials
Marketing and product coordinator
BSBMKG412A Conduct e-marketing communications
BSBREL401A Establish networks
SITXMPR401 Coordinate production of brochures and marketing materials
SITXMPR402 Create a promotional display or stand
SITXMPR404 Coordinate marketing activities
Sales executive for an outbound tour wholesaler
BSBCMM401A Make a presentation
BSBREL401A Establish networks
SITTTSL303 Sell tourism products and services
SITXFIN402 Manage finances within a budget
SITXMPR403 Plan and implement sales activities
Senior operations coordinator or operations supervisor inbound tour operator
SITTPPD401 Package tourism products
SITTTSL303 Sell tourism products and services
SITXCRI401 Respond to a customer in crisis
SITXLAN34__ Read and write documents in a language other than English
SITXMGT401 Monitor work operations
Senior or supervisory retail consultant
BSBCMM401A Make a presentation
BSBITU302B Create electronic presentations
BSBREL401A Establish networks
SITTPPD401 Package tourism products
SITXFIN402 Manage finances within a budget
Awarded By
RTO
Additional information
Entry to this qualification is open to individuals who are able to demonstrate tourism and travel industry knowledge, customer service and operational skills. The individual must either:
- Be formally assessed through a training program or recognition process, against one of the unit clusters below.
OR
- Have relevant tourism and travel industry employment experience. A job that has involved the application of skills described in one of the unit clusters would be a satisfactory indicator for entry. A determination need not involve a formal process of measuring, evaluating or recording performance against the units of competency.
The unit clusters for different pathways are as follows:
Events pathway
SITTIND201 Source and use information on the tourism and travel industry
SITTTSL202 Access and interpret product information
SITTTSL306 Book supplier services
SITXCCS303 Provide service to customers
SITXCOM201 Show social and cultural sensitivity
SITXEVT301 Access information on event operations
SITXEVT302 Process and monitor event registrations
SITXEVT304 Provide event staging support
SITXWHS101 Participate in safe work practices
Guiding pathway
SITTGDE301 Work as a guide
SITTGDE303 Lead tour groups
SITTGDE304 Prepare and present tour commentaries or activities
SITTGDE305 Develop and maintain the general and regional knowledge required by guides
SITTIND201 Source and use information on the tourism and travel industry
SITXCCS303 Provide service to customers
SITXCOM201 Show social and cultural sensitivity
SITXWHS101 Participate in safe work practices
SITXWHS301 Identify hazards, assess and control safety risks
Inbound tour wholesaling pathway
SITTIND201 Source and use information on the tourism and travel industry
SITTTSL202 Access and interpret product information
SITTTSL302 Provide advice on Australian destinations
SITTTSL303 Sell tourism products and services
SITTTSL304 Prepare quotations
SITTTSL306 Book supplier services
SITTTSL307 Process travel-related documentation
SITTTSL308 Use a computerised reservations or operations system
SITXCCS303 Provide service to customers
SITXCOM201 Show social and cultural sensitivity
SITXWHS101 Participate in safe work practices
Retail travel and outbound wholesaling pathway
SITTIND201 Source and use information on the tourism and travel industry
SITTTSL202 Access and interpret product information
SITTTSL301 Provide advice on international destinations
SITTTSL302 Provide advice on Australian destinations
SITTTSL303 Sell tourism products and services
SITTTSL304 Prepare quotations
SITTTSL306 Book supplier services
SITTTSL307 Process travel-related documentation
SITTTSL308 Use a computerised reservations or operations system
SITTTSL310 Construct normal international airfares
SITTTSL311 Construct promotional international airfares
SITXCCS303 Provide service to customers
SITXCOM201 Show social and cultural sensitivity
SITXWHS101 Participate in safe work practices
Tourism operations (office-based pathway)
SITTIND201 Source and use information on the tourism and travel industry
SITTTSL201 Operate an online information system
SITTTSL202 Access and interpret product information
SITTTSL306 Book supplier services
SITTTSL307 Process travel-related documentation
SITTTSL308 Use a computerised reservations or operations system
SITXCCS303 Provide service to customers
SITXCOM201 Show social and cultural sensitivity
SITXWHS101 Participate in safe work practices
Visitor information services pathway
SITTIND201 Source and use information on the tourism and travel industry
SITTTSL201 Operate an online information system
SITTTSL202 Access and interpret product information
SITTTSL302 Provide advice on Australian destinations
SITTTSL303 Sell tourism products and services
SITTTSL306 Book supplier services
SITTTSL307 Process travel-related documentation
SITXCCS201 Provide visitor information
SITXCCS303 Provide service to customers
SITXCOM201 Show social and cultural sensitivity
SITXWHS101 Participate in safe work practices
No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of endorsement.
Visit Get Qualified Australia’s Trade Licensing page for more information surrounding licensing
Industry/enterprise requirements for this qualification include:
Communication
Providing briefings to operational staff; seeking feedback from colleagues and customers on sales, operational and service issues; anticipating and determining customer preferences and expectations to provide professional and personalised customer service experiences, managing team member and customer conflict sensitively, courteously and discreetly; empathising and negotiating acceptable solutions to team member and customer problems and complaints.
Initiative and enterprise
Proactively consulting with colleagues about ways to improve sales, operational and service efficiency; providing feedback to managers to inform future planning; participating in continuous improvement by reporting success or deficiencies of travel and tourism products and services; suggesting ideas for new or improved products and increased profitability.
Learning
Knowing sources of new information on the travel and tourism industry; being aware of opportunities to learn and participating in travel and tourism industry professional development activities; supporting team members to learn.
Planning and organising
Monitoring operational efficiency and service levels through close contact with day to day work operations; assessing current team member workloads and scheduling work to maximise operational efficiency and customer service quality; assessing operational and service workflow and assisting team members to prioritise workload to deliver a positive service outcome for travel and tourism customers.
Problem-solving
Identifying and assessing sales, operational and service issues, discussing and suggesting solutions with managers; initiating short term action to resolve immediate sales, operational or service problems; taking responsibility for resolving escalated customer complaints or requesting assistance from managers to resolve issues; using discretion and judgement as well as predetermined policies and procedures to guide solutions to sales, operational and service problems.
Self-management
Understanding legal compliance issues and providing advice to team members; organising and self-directing own work priorities to deliver travel and tourism sales and service; taking responsibility for implementing predetermined policies and procedures for a range of practices including conflict management, customer service, workplace health and safety; leading and managing a team of individuals, monitoring workplace operations and service delivery; proactively seeking feedback and advice on improving team leader skills.
Teamwork
Motivating and leading teams; providing instructions, support and coaching; planning work operations to take account of team member strengths; proactively sharing information, knowledge and experiences with team members.
Technology
Understanding the operating capability of, selecting and using equipment, computer systems, software and information systems that assist in travel and tourism sales, operational and service activities.
This qualification reflects the skills and knowledge required of individuals who use a broad range of sales and marketing or operational skills combined with sound knowledge of industry operations. They operate independently or with limited guidance from others and use discretion to solve non-routine problems. Many people have supervisory responsibilities and plan, monitor and evaluate the work of team members.
Job roles
This qualification provides a pathway to work in any sector of the tourism and travel industry as a supervisor or senior operations or sales coordinator. This qualification allows for multiskilling and for specialisation in operations or marketing.
Possible job titles include:
- account manager
- assistant manager
- marketing coordinator
- operations supervisor
- product coordinator
- promotions officer
- reservations sales or call centre supervisor
- senior operations coordinator
- senior or supervisory retail consultant
- sales coordinator
- sales executive.
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