WHAT IS SKILLS RECOGNITION & RPL:
Skills Recognition and Recognition of Prior Learning (RPL) allows people like you to achieve this qualification without any classroom study, and usually within weeks.
In order to obtain this qualification so quickly, all you need to do is supply evidence which proves your experience in the units that make up the qualification. Our Skills Recognition & RPL Facilitators will assist you with this process. From there, we’ll work with our RTO partners so that you’ll receive your qualification in no time!
Watch our video to learn more about the process, or continue reading to learn more about RPL.
DETAILS:
RPL Price: $1500
Who This Is For:
In order to achieve this qualification via Skills Recognition & RPL, you should be able to perform or have a strong knowledge of the skills listed in the course units below. You will need to be able to provide evidence of this knowledge, such as videos, photographs, work orders, your resume, letters of validation, and statements of attainment. The more evidence you can provide, the better your case. Feel free to read more about RPL and evidence suggestions here.
Why Get Qualified Australia:
We provide candidates with Skills Recognition & RPL services nationwide. You never need to visit our office, nor do you have to sit in a classroom. Our 100% money back guarantee ensures that, if we can’t get you qualified, you can get your money back. Please refer to our terms & conditions for more details. As Australia’s leading Skills Recognition & RPL Specialists, we offer hundreds of qualifications via dozens of our RTO partners..
How To Achieve This Qualification:
As this is not a course, you do not need to complete the units listed below. Instead, you simply need to prove that you’re competent in the units shown. Our Facilitators will help make this an easy process for you.
Want to know if you’re eligible to obtain this qualification via Skills Recognition & RPL? Then why not start a Free Skills Review today, and speak with an RPL Specialist to determine your eligibility. Take the initiative today. It only takes 3 minutes!
Units of Competency:
You’ll need to show you’re experienced in the following units:17 units must be completed:
10 core units
7 elective units, consisting of:
4 units from the list below
3 units from the list below, elsewhere in SIT12 Training Package, or any other current Training Package or accredited course.
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
Core units
BSBWRT401A | Write complex documents |
SITXCCS501 | Manage quality customer service |
SITXCOM401 | Manage conflict |
SITXFIN401 | Interpret financial information |
SITXFIN402 | Manage finances within a budget |
SITXFIN501 | Prepare and monitor budgets |
SITXHRM402 | Lead and manage people |
SITXMGT401 | Monitor work operations |
SITXMGT501 | Establish and conduct business relationships |
SITXWHS401 | Implement and monitor work health and safety practices |
Elective units
Administration
BSBADM502B | Manage meetings |
SITXADM501 | Prepare and present proposals |
Communication and Teamwork
BSBCMM401A | Make a presentation |
SITXCOM301 | Address protocol requirements |
Computer Operations and ICT Management
SITXICT401 | Build and launch a small business website |
E-Business
BSBEBU501A | Investigate and design ebusiness solutions |
BSBEBU502A | Implement ebusiness solutions |
BSBMKG510B | Plan e-marketing communications |
Environmental Sustainability
BSBSUS301A | Implement and monitor environmentally sustainable work practices |
Finance
BSBFIA401A | Prepare financial reports |
BSBFIM502A | Manage payroll |
CUSFIM501A | Secure funding for projects |
CUVFIM401A | Obtain revenue to support operations |
FNSACC406A | Set up and operate a computerised accounting system |
Franchising
BSBFRA401B | Manage compliance with franchisee obligations and legislative requirements |
BSBFRA402B | Establish a franchise |
BSBFRA403B | Manage relationship with franchisor |
BSBFRA502B | Manage a franchise operation |
Governance and Legal Compliance
SITXGLC501 | Research and comply with regulatory requirements |
Human Resource Management
BSBHRM513A | Manage workforce planning |
SITXHRM401 | Roster staff |
SITXHRM501 | Recruit, select and induct staff |
SITXHRM502 | Manage volunteers |
SITXHRM503 | Monitor staff performance |
TAEDEL404A | Mentor in the workplace |
Languages other than English
SITXLAN33 | Read and write information in a language other than English |
SITXLAN34 | Read and write documents in a language other than English |
Management and Leadership
BSBMGT515A | Manage operational plan |
BSBRSK501B | Manage risk |
SITXMGT502 | Manage projects |
Marketing and Public Relations
BSBMKG401B | Profile the market |
BSBMKG509A | Implement and monitor direct marketing activities |
SITXMPR401 | Coordinate production of brochures and marketing materials |
SITXMPR402 | Create a promotional display or stand |
SITXMPR403 | Plan and implement sales activities |
SITXMPR404 | Coordinate marketing activities |
SITXMPR405 | Participate in cooperative online marketing initiatives |
SITXMPR501 | Obtain and manage sponsorship |
SITXMPR502 | Develop and implement marketing strategies |
Planning and Product Development
SITTPPD401 | Package tourism products |
SITTPPD402 | Develop interpretive activities |
SITTPPD403 | Coordinate and operate sustainable tourism activities |
SITTPPD501 | Develop host community awareness of tourism |
SITTPPD502 | Assess tourism opportunities for local communities |
SITTPPD503 | Research and analyse tourism data |
Quality and Innovation
BSBCRT501A | Originate and develop concepts |
BSBINN501A | Establish systems that support innovation |
BSBINN502A | Build and sustain an innovative work environment |
BSBMGT516C | Facilitate continuous improvement |
Tourism Sales and Office Operations
SITTTSL309 | Source airfares for domestic flights |
SITTTSL310 | Construct normal international airfares |
SITTTSL311 | Construct promotional international airfares |
SITTTSL312 | Construct advanced international airfares ^ |
SITTTSL313 | Administer billing and settlement plan |
SITTTSL401 | Maintain a product inventory |
^ Prerequisite is SITTTSL310 Construct normal international airfares
Examples of elective units relevant to specific job outcomes and contexts at this level are as follows:
Operations manager for a small tour operator
BSBADM502B | Manage meetings |
BSBRSK501B | Manage risk |
SITTTOP401 | Allocate tour or activity resources |
SITXGLC501 | Research and comply with regulatory requirements |
SITXHRM401 | Roster staff |
SITXHRM501 | Recruit, select and induct staff |
SITXHRM503 | Monitor staff performance |
Product and marketing manager (tour wholesaler)
BSBADM502B | Manage meetings |
BSBCMM401A | Make a presentation |
BSBEBU501A | Investigate and design e business solutions |
BSBMKG510B | Plan e-marketing communications |
SITXHRM501 | Recruit, select and induct staff |
SITXMGT502 | Manage projects |
SITXMPR401 | Coordinate production of brochures and marketing materials |
Retail travel agency manager
BSBEBU501A | Investigate and design e business solutions |
BSBEBU502A | Implement e business solutions |
BSBMKG510B | Plan e-marketing communications |
SITTTSL310 | Construct normal international airfares |
SITXGLC501 | Research and comply with regulatory requirements |
SITXHRM501 | Recruit, select and induct staff |
SITXHRM503 | Monitor staff performance |
Visitor information centre manager
BSBADM502B | Manage meetings |
SITTPPD501 | Develop host community awareness of tourism |
SITTPPD503 | Research and analyse tourism data |
SITXHRM501 | Recruit, select and induct staff |
SITXHRM503 | Monitor staff performance |
SITXMPR401 | Coordinate production of brochures and marketing materials |
SITXMPR404 | Coordinate marketing activities |
Awarded By
RTO
Get Qualified Australia College (Code 41093)
Additional information
Entry to this qualification is open to individuals who are able to demonstrate tourism and travel industry knowledge, customer service and operational skills. The individual must either:
- Be formally assessed through a training program or recognition process, against one of the unit clusters below.
OR
- Have relevant tourism and travel industry employment experience. A job that has involved the application of skills described in one of the unit clusters would be a satisfactory indicator for entry. A determination need not involve a formal process of measuring, evaluating or recording performance against the units of competency.
The unit clusters for different pathways are as follows:
Events pathway
SITTIND201 Source and use information on the tourism and travel industry
SITTTSL202 Access and interpret product information
SITTTSL306 Book supplier services
SITTTSL308 Use a computerised reservations or operations system
SITXCCS401 Enhance the customer service experience
SITXCOM201 Show social and cultural sensitivity
SITXEVT301 Access information on event operations
Guiding pathway
SITTGDE301 Work as a guide
SITTGDE303 Lead tour groups
SITTGDE304 Prepare and present tour commentaries or activities
SITTGDE305 Develop and maintain the general and regional knowledge required by guides
SITTIND201 Source and use information on the tourism and travel industry
SITXCCS401 Enhance the customer service experience
SITXCOM201 Show social and cultural sensitivity
SITXWHS301 Identify hazards, assess and control safety risks
Inbound tour wholesaling pathway
SITTIND201 Source and use information on the tourism and travel industry
SITTTSL202 Access and interpret product information
SITTTSL302 Provide advice on Australian destinations
SITTTSL303 Sell tourism products and services
SITTTSL304 Prepare quotations
SITTTSL306 Book supplier services
SITTTSL307 Process travel-related documentation
SITTTSL308 Use a computerised reservations or operations system
SITXCCS401 Enhance the customer service experience
SITXCOM201 Show social and cultural sensitivity
Retail travel and outbound wholesaling pathway
SITTIND201 Source and use information on the tourism and travel industry
SITTTSL202 Access and interpret product information
SITTTSL301 Provide advice on international destinations
SITTTSL302 Provide advice on Australian destinations
SITTTSL303 Sell tourism products and services
SITTTSL304 Prepare quotations
SITTTSL306 Book supplier services
SITTTSL307 Process travel-related documentation
SITTTSL308 Use a computerised reservations or operations system
SITTTSL310 Construct normal international airfares
SITTTSL311 Construct promotional international airfares
SITXCCS401 Enhance the customer service experience
SITXCOM201 Show social and cultural sensitivity
Tourism operations (office-based pathway)
SITTIND201 Source and use information on the tourism and travel industry
SITTTSL201 Operate an online information system
SITTTSL202 Access and interpret product information
SITTTSL306 Book supplier services
SITTTSL307 Process travel-related documentation
SITTTSL308 Use a computerised reservations or operations system
SITXCCS401 Enhance the customer service experience
SITXCOM201 Show social and cultural sensitivity
Visitor information services pathway
SITTIND201 Source and use information on the tourism and travel industry
SITTTSL201 Operate an online information system
SITTTSL202 Access and interpret product information
SITTTSL302 Provide advice on Australian destinations
SITTTSL303 Sell tourism products and services
SITTTSL306 Book supplier services
SITTTSL307 Process travel-related documentation
SITXCCS201 Provide visitor information
SITXCCS401 Enhance the customer service experience
SITXCOM201 Show social and cultural sensitivity
No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of endorsement.
Visit Get Qualified Australia’s Trade Licensing page for more information surrounding licensing
Industry/enterprise requirements for this qualification include:
Communication
Consulting with team members and customers to elicit feedback and ideas on operational and service issues; explaining the organisation’s plans, policies and procedures to team members; communicating work team goals; consulting with team members about workplace practices; discussing supply options and negotiating purchases with suppliers; writing clear and concise operational procedures and reports.
Initiative and enterprise
Generating ideas to improve products, services, operational practices and efficiency; assessing options and suggesting a range of new products and services; monitoring and evaluating financial performance of the department or business and developing ideas for improvement; engaging team members in discussions and encouraging innovative ideas.
Learning
Developing and maintaining knowledge required to make a range of operational decisions for the department or business; proactively maintaining and updating knowledge of travel and tourism industry practices, trends products, services and suppliers; taking responsibility for own professional development; implementing training practices for the department or business; supporting team members to learn.
Planning and organising
Planning and organising the operational activities of the travel or tourism department or business; determining deadlines and resource requirements for effective delivery of travel or tourism products and services; implementing and monitoring plans, policies, procedures and business practices; actively participating in continuous improvement processes for operational and service efficiency.
Problem-solving
Responding effectively to routine sales, operational and service issues requiring immediate resolution; considering systematic sales, operational or service failures and developing solutions; taking ultimate responsibility for resolving escalated customer service complaints and conflicts; evaluating staff feedback on sales, operational or service problems and implementing suggestions for improvement; monitoring and evaluating the effectiveness of solutions.
Self-management
Knowing the primary components of laws that specifically relate to the travel or tourism industry and implementing operational compliance practices; operating independently, reviewing own work performance and proactively seeking feedback and advice on management skills; taking responsibility for the operational management of the travel or tourism business across a range of activities including finances, human resources, customer service and workplace health and safety.
Teamwork
Using the social and cultural diversity of team members to advantage service delivery to diverse customers; planning work operations to take account of team member strengths; implementing work team goals and teamwork practices; providing training, coaching and advice for effective teamwork; seeking feedback from team members on operational practices, policies, procedures and service efficiency; motivating and leading supervisor teams.
Technology
Selecting and using technologies used in the travel or tourism industry to support operational management functions; understanding, assessing and providing feedback on the operating capacity of technologies required to manage the sales, operational and service activities of the travel or tourism business; implementing skill development activities required for new business technologies.
This qualification reflects the skills and knowledge required of individuals who use sound knowledge of industry operations and a broad range of managerial skills to coordinate tourism and travel operations or marketing and product development activities. They operate independently, have responsibility for others and make a range of operational business decisions.
Job roles
This qualification provides a pathway to work in any sector of the tourism and travel industry as a departmental or small business manager. This qualification allows for multiskilling and for specialisation in either operations management or marketing and product development.
Possible job titles include:
- manager:
- inbound groups
- inbound sales
- incentives
- tour operations
- marketing
- operations
- product
- reservations
- retail travel agency
- sales
- visitor information.
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