WHAT IS SKILLS RECOGNITION & RPL:
Skills Recognition and Recognition of Prior Learning (RPL) allows people like you to achieve this qualification without any classroom study, and usually within weeks.
In order to obtain this qualification so quickly, all you need to do is supply evidence which proves your experience in the units that make up the qualification. Our Skills Recognition & RPL Facilitators will assist you with this process. From there, we’ll work with our RTO partners so that you’ll receive your qualification in no time!
Watch our video to learn more about the process, or continue reading to learn more about RPL.
DETAILS:
RPL Price: $1500
Who This Is For:
In order to achieve this qualification via Skills Recognition & RPL, you should be able to perform or have a strong knowledge of the skills listed in the course units below. You will need to be able to provide evidence of this knowledge, such as videos, photographs, work orders, your resume, letters of validation, and statements of attainment. The more evidence you can provide, the better your case. Feel free to read more about RPL and evidence suggestions here.
Why Get Qualified Australia:
We provide candidates with Skills Recognition & RPL services nationwide. You never need to visit our office, nor do you have to sit in a classroom. Our 100% money back guarantee ensures that, if we can’t get you qualified, you can get your money back. Please refer to our terms & conditions for more details. As Australia’s leading Skills Recognition & RPL Specialists, we offer hundreds of qualifications via dozens of our RTO partners..
How To Achieve This Qualification:
As this is not a course, you do not need to complete the units listed below. Instead, you simply need to prove that you’re competent in the units shown. Our Facilitators will help make this an easy process for you.
Want to know if you’re eligible to obtain this qualification via Skills Recognition & RPL? Then why not start a Free Skills Review today, and speak with an RPL Specialist to determine your eligibility. Take the initiative today. It only takes 3 minutes!
Units of Competency:
You’ll need to show you’re experienced in the following units:Total number of units = 10
3 core units plus
7 elective units, of which:
- 2 units must be from Group A elective units below
- 5 units may be from Group A or Group B elective units, or from qualifications at the same level or one higher in any endorsed Training Package or accredited course
- up to 2 units may be from a Certificate IV level qualification.
Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.
Core Units
BSBCUE504 Integrate customer contact operations in the organisation
BSBLED501 Develop a workplace learning environment
BSBMGT516 Facilitate continuous improvement
Elective Units
Group A
BSBAUD501 | Initiate a quality audit |
BSBCUE501 | Develop business continuity strategy |
BSBCUE502 | Establish a multicentre |
BSBCUE503 | Manage data interrogation |
BSBCUE601 | Optimise customer engagement operations |
BSBCUE602 | Manage customer engagement information |
BSBCUE603 | Design and launch new customer engagement facilities |
BSBCUE604 | Develop and maintain a service level strategy |
BSBCUE605 | Develop and maintain a customer engagement marketing strategy |
BSBCUE606 | Forecast and plan using customer engagement traffic information analysis |
BSBCUE607 | Manage customer engagement centre staffing |
BSBCUE608 | Manage customer engagement operational costs |
BSBCUS501 | Manage quality customer service |
BSBSLS501 | Develop a sales plan |
BSBSLS502 | Lead and manage a sales team |
Group B
BSBCUE403 | Schedule customer engagement activity |
BSBCUE407 | Administer customer engagement technology |
BSBCOM501 | Identify and interpret compliance requirements |
BSBCOM502 | Evaluate and review compliance |
BSBCOM503 | Develop processes for the management of breaches in compliance requirements |
BSBCOM601 | Research compliance requirements and issues |
BSBCOM602 | Develop and create compliance requirements |
BSBCOM603 | Plan and establish compliance management systems |
BSBDIV601 | Develop and implement diversity policy |
BSBHRM405 | Support the recruitment, selection and induction of staff |
BSBHRM512 | Develop and manage performance-management processes |
BSBHRM604 | Manage employee relations |
BSBINM501 | Manage an information or knowledge management system |
BSBINN502 | Build and sustain an innovative work environment |
BSBITA601 | Configure and optimise customer contact technology |
BSBLED502 | Manage programs that promote personal effectiveness |
BSBLDR801 | Lead personal and strategic transformation |
BSBMGT605 | Provide leadership across the organisation |
BSBMGT615 | Contribute to organisation development |
BSBMGT618 | Develop a contact centre business plan |
BSBMKG610 | Develop, implement and monitor a marketing campaign |
BSBWHS501 | Ensure a safe workplace |
BSBPUB504 | Develop and implement crisis management plans |
BSBRSK501 | Manage risk |
BSBSUS501 | Develop workplace policy and procedures for sustainability |
BSBWOR403 | Manage stress in the workplace |
BSBWOR502 | Lead and manage team effectiveness |
Awarded By
RTO
Asset Training Australia (Code 31718)
Trison Business College (Code 4236)
Additional information
No licensing, legislative or certification requirements apply to this qualification at the time of publication.
Visit Get Qualified Australia’s Trade Licensing page for more information surrounding licensing
This qualification would apply to individuals with various job titles including contact centre managers, quality assurance officers, analysts, schedulers and customer contact managers. Individuals in these roles would possess sound relationship management skills and be well-equipped to support a team. They would typically manage complex multi-channel customer interactions including training others and promoting continuous process improvements within an organisation.
No Related Qualifications found
