Not Applicable

Not Applicable

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Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described for each Employability Skill are representative of the property industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.

This is a summary of Employability Skills that are typical of this qualification and should not be interpreted as definitive.

Employability skills and Industry/enterprise requirements for this qualification include: 

Communication 

• apply literacy skills to:
• assess and use workplace information
• interpret and understand basic legal, financial, procedural and technical requirements
• process workplace documentation
• read and record data
• apply numeracy skills to:
• record and collate accurately
• undertake basic computations
• communicate demonstrating social and cultural sensitivity and respect
• communicate in a clear and concise manner, in written and verbal modes
• draft and present reports
• explain OHS requirements to others and contribute input to drafting of evacuation policy and procedures
• follow procedures, guidelines and instructions as they relate to legal, regulatory and licensing requirements, occupational health and safety (OHS), industry standards and codes of practice, use of force, manufacturers’ specifications and emergency procedures
• interpret non-verbal communication effectively
• prepare and present evidential information suitable for use in legal proceedings
• provide clear instructions, warnings and directions to others in accordance with legislative requirements
• provide feedback to others
• report and record faulty equipment
• report and record routine workplace and regulatory information as well as incidents that cause injury, are dangerous or potentially dangerous, or are emergencies
• tailor communication to needs of the audience
• understand meanings of call signs and codes, phonetic alphabet and security alarm signals
• use interactive communication techniques to elicit and clarify information and manage, negotiate and defuse conflict situations
• use standard commands to control security dogs

Teamwork 

• apply interpersonal skills including cooperation and flexibility
• build and maintain effective professional networks and working relationships with team members
• contribute to team goals
• implement procedures to encourage others’ contributions to OHS management
• lead, supervise, coach and mentor team members and monitor performance
• provide assistance to team members including back-up support as required
• relate to people from a range of social, cultural and ethnic backgrounds and with a range of physical and mental abilities
• seek feedback, advice and assistance where appropriate
• understand own and team members’ roles and responsibilities
• work within a team in a range of operational activities

Problem solving 

• constructively resolve conflict situations
• determine appropriate responses to security risk situations
• identify and diagnose equipment faults and data processing errors
• identify hazards, implement risk assessment and control methods, and apply emergency and evacuation procedures
• identify potential and actual security risk situations
• resolve customer service problems
• respond appropriately to situations requiring first aid
• solve routine problems
• use appropriate negotiation techniques and use of force to minimise risk to self and others
• use lawful defensive techniques to protect self and others

Initiative and enterprise 

• adapt security responses to changing circumstances
• adapt service to meet customer requirements
• apply analytical skills
• assess client needs in routine matters
• identify and introduce new ways to improve own performance
• interpret and act upon available information using discretion and judgement
• recommend improvements to policies and procedures

Planning and organising 

• adopt a systematic approach to training security dogs
• allocate and schedule work
• coordinate first aid activities until arrival of medical assistance
• develop work plans to achieve personal and team or organisational deadlines and targets
• estimate required resources
• plan and adhere to OHS requirements
• plan and conduct evacuation of premises
• plan and organise own work
• plan and prepare security assignments and contingencies
• prepare evidence for presentation in legal proceedings
• source, evaluate, organise and store information
• update and maintain records and documentation

Self management 

• maintain expected standards of personal presentation, professional image, ethics and codes of conduct
• maintain own work performance and identify opportunities for professional development
• organise and prioritise own work
• review effectiveness of response and own work practices
• review relevant aspects of work performance against organisational and legislative requirements
• seek feedback and support to improve own work performance
• use personal protective equipment according to OHS guidelines
• use relevant techniques to manage own stress
• use time management skills

Learning 

• arrange and participate in evacuation drills
• identify and provide advice on individuals’ and teams’ OHS training needs
• update skills and knowledge to accommodate changes in:

• client enquiries
• operational activities and procedures
• equipment and operating procedures

Technology 

• operate a range of security and communications equipment
• operate life support equipment as appropriate
• operate, check and handle firearms safely and in accordance with legislative and procedural requirements
• use computers and other information technology to communicate as well as prepare and store documentation and database information

Not Applicable

• Certificate IV in Security and Risk Management
• Certificate III in Investigative Services
• Certificate III in Work Health and Safety