Employability Skills Qualification Summary 

Employability Skill 

Employability Skill 

Communication 

• uses appropriate techniques to give clear and accurate information to clients
• relays information and provides feedback to team members
• interprets relevant regulations, legislation and definitions, codes, organisational policies, industry standards, safety signs, financial requirements, plans, drawings and specifications, and project documentation
• demonstrates awareness of individual, social and cultural differences
• researches, prepares and presents a range of documents relating to home sustainability, including contracts, quotes, reports and action plans
• uses effective interpersonal skills and communication techniques to provide advice on home sustainability measures
• uses active listening skills and appropriate techniques to manage and resolve conflict

Teamwork 

• develops effective and friendly relationships with clients and users of client facilities
• works effectively with others
• consults with others to determine individual and team roles and responsibilities
• seeks specialist advice and feedback where required
• maintains effective working relationships
• identifies team dynamics and causes of conflict and stress within teams
• facilitates meetings

Problem solving 

• conducts home sustainability assessments and identifies ways of improving home environmental performance in relation to heating and cooling, energy consumption and water use
• negotiates and resolves conflict between clients and stakeholders
• seeks satisfactory resolution of issues raised by clients
• uses appropriate strategies to identify, mitigate and eliminate risks
• estimates the cost of home sustainability measures

Initiative and enterprise 

• promotes adoption of change in householders' sustainability practices
• analyses own work practices and process outcomes critically
• engages colleagues and shares knowledge on home sustainability matters
• adapts to new workplace situations

Planning and organising 

• prepares and administers documentation and implements organisational policies and procedures
• collects, organises and collates information
• plans home sustainability assessments within time and cost restraints
• develops risk management plans, personal development plans, home sustainability action plans and reports

Self management 

• identifies limitations of role, responsibilities and abilities and follows ethical practices, regulatory and organisational requirements and business standards
• works without supervision
• models sustainable practices
• uses feedback to improve own performance
• uses personal presentation, manner and language consistent with industry code of practice
• assesses competing demands for work time and identifies and organises tasks to achieve individual, team and enterprise work priorities

Learning 

• identifies and accesses professional development opportunities
• maintains knowledge of current codes, standards, regulations, practices and industry updates
• assesses personal strengths and weaknesses in providing home sustainability assessment services against job requirements, industry competency standards and other relevant benchmarks to determine personal development priorities and action where necessary

Technology 

• uses information technology to undertake research and complete business documents
• uses a range of measuring equipment in gathering information relevant to home sustainability assessments
• calibrates relevant tools and equipment
• uses the functions of energy use calculators
• applies general purpose computer software, such as word processing and database packages, to prepare reports
• uses the world wide web to access information on sustainability products and services

Qualification Notes 

This qualification is designed to meet the needs of home sustainability assessors.

Potential users of this qualification include home sustainability assessors, enterprises, government agencies and community organisations employing home sustainability assessors, and organisations funding home sustainability programs.