To undertake this qualification, individuals will have previous retail supervisory experience in roles such as:

• customer service
• supervising work teams and employee relations
• sales performance
• store safety and security.

Examples of evidence of retail management experience may include:

• job descriptions and references from current or past employers
• an entry interview to determine retail management experience.

No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of endorsement.

Visit Get Qualified Australia’s Trade Licensing page for more information surrounding licensing

EMPLOYABILITY SKILLS QUALIFICATION SUMMARY 

The following table contains a summary of the employability skills as identified by the retail industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each employability skill are representative of the business-to-business industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.

Industry/enterprise requirements for this qualification include: 

Communication

• negotiate effectively with team members and other managers on business values, directions and day-to-day operational matters
• read, analyse and communicate workplace information to team members and other managers
• write reports and complete business documentation in the context of the job role

Teamwork

• lead a retail or business-to-business team, mentoring and supporting team members in the context of a retail supervision or management role
• participate in wider retail business supervisory/management teams, working independently to complete own tasks and also supporting other team members where appropriate

Problem-solving

• implement customer service strategies anticipating problems and acting to mitigate where possible
• solve a range of operational retail or business-to-business operational business problems, individually or in the context of a wider team management structure
• clarify issues and apply existing policies and infrastructure to source information and resources and develop practical and sustainable solutions

Initiative and enterprise

• create an operational business team customer service and continuous improvement environment across all performance areas
• provide positive feedback, encourage team to do things better and be personally receptive to team members’ ideas
• translate ideas into action by positively accepting and initiating changes in procedures or arrangements at the business level

Planning and organising

• establish and communicate clear goals and deliverables for self and team members in the context of organisational objectives and the current business situation
• coordinate resources to ensure that work is carried out according to timelines and priorities
• coordinate and implement changes arising from continuous improvement processes

Self-management

• understand how own job role fits into the context of the wider business values and directions
• work in the retail or business-to-business culture by practising inclusive behaviour
• manage personal presentation, hygiene and time
• prioritise and complete delegated tasks
• maintain own knowledge of the job role, review own performance and actively seek and act on advice and guidance

Learning

• identify personal strengths and weaknesses in the context of the job role and recognise how to personally learn best
• seek opportunities for formal education in the context of a current role or future retail job opportunities
• accept opportunities to learn new ways of doing things and share knowledge and skills with other business managers and team members

Technology

• adapt to new business-related technology skill requirements and select and use retail or other information and communications technology where relevant, to support business operations and planning in the context of key business performance objectives and personal job role

This qualification reflects the skills and knowledge required of individuals to be competent in frontline management skills of those working in a retail or business-to-business environment. It applies to those who are managing a small retail outlet, a section or department within a larger retail store, a small business-to-business outlet, or a section or department within a larger business or franchise.

Job roles 

Individuals with this qualification are able to perform roles, such as:

• manage a small to medium sized retail store group or franchise outlet
• manage an independent retail store
• manage a business-to-business outlet
• departmental or section management in a retail or business-to-business enterprise
• functional management roles, such as merchandise management
• manage an inside or outside sales team in a business-to-business company.

Possible job titles  

• department manager
• merchandise manager
• customer service manager
• shift manager
• small business retail owner

No Related Qualifications found