To undertake this qualification, individuals would be required to have retail management experience in roles, such as:

• managing store presentation and pricing
• leading and managing people
• providing a safe working environment.

Examples of evidence of retail management experience may include:

• job descriptions and references from current or past employers
• an entry interview to determine retail supervision experience.

No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of endorsement.

Visit Get Qualified Australia’s Trade Licensing page for more information surrounding licensing

The following information contains a summary of the employability skills as identified by the retail industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each employability skill are representative of the business-to-business industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.

Industry/enterprise requirements for this qualification include: 

Communication

• negotiate effectively with business suppliers, team members and other managers on business requirements, values, directions and day-to-day operational matters
• research, read, analyse and communicate workplace information to team members and other managers
• write reports and complete business documentation in the context of the job role

Teamwork

• lead a retail or wholesale business team, mentoring and supporting team members in the context of a store or business management role
• participate in wider retail or wholesale business supervisory or management teams and networks, working independently to complete own tasks and also supporting other managers and team members where appropriate

Problem-solving

• apply strategic thinking to solve a range of operational retail or wholesale business problems, individually or in the context of a wider team management structure
• evaluate ideas in the context of practical business application and anticipate the implications and consequences of decisions
• review results and provide feedback to relevant team members and external customers

Initiative and enterprise

• create an operational business team customer service and continuous improvement environment across all performance areas
• provide positive feedback, encourage team to do things better and be personally receptive to team members’ innovative ideas
• translate ideas into action by creating a framework for practical implementation and review

Planning and organising

• establish and communicate clear goals and deliverables for self and team members in the context of organisational objectives and the current business situation
• coordinate resources to ensure that work is carried out according to timelines and priorities

Self-management

• understand how own job role fits into the context of the wider business values and directions
• work within a retail or wholesale business culture by practising customer-focused and inclusive behaviour
• manage personal presentation and time
• prioritise, delegate and complete tasks
• maintain own knowledge of the job role, review own performance, actively seek and build effective professional networks and act on advice and guidance

Learning

• identify personal strengths and weaknesses in the context of the job role and recognise how to personally learn best
• seek opportunities for formal education in the context of a current role or future retail job opportunities
• accept opportunities to learn new ways of doing things and share knowledge and skills with other managers and team members

Technology

• adapt to new business-related technology skill requirements and select and use retail or other information and communications technology where relevant to support business operations and planning in the context of key business performance objectives and personal job role

This qualification reflects the skills and knowledge required of individuals who hold or wish to hold higher management positions. It applies to those who are providing support to senior management in a larger retail or wholesale outlet or who are responsible for managing a retail store or wholesale outlet.

Job roles 

Individuals with this qualification are able to perform roles, such as:

• manage a large retail or business-to-business enterprise
• manage a small to medium sized retail group store or franchise outlet
• manage an independent retail store
• manage a business-to-business outlet.

Possible job titles 

• store manager
• merchandise manager
• buyer
• sales manager
• area/regional manger

No Related Qualifications found