WHAT IS SKILLS RECOGNITION & RPL:
Skills Recognition and Recognition of Prior Learning (RPL) allows people like you to achieve this qualification without any classroom study, and usually within weeks.
In order to obtain this qualification so quickly, all you need to do is supply evidence which proves your experience in the units that make up the qualification. Our Skills Recognition & RPL Facilitators will assist you with this process. From there, we’ll work with our RTO partners so that you’ll receive your qualification in no time!
Watch our video to learn more about the process, or continue reading to learn more about RPL.
DETAILS:
RPL Price: $1000
Who This Is For:
In order to achieve this qualification via Skills Recognition & RPL, you should be able to perform or have a strong knowledge of the skills listed in the course units below. You will need to be able to provide evidence of this knowledge, such as videos, photographs, work orders, your resume, letters of validation, and statements of attainment. The more evidence you can provide, the better your case. Feel free to read more about RPL and evidence suggestions here.
Why Get Qualified Australia:
We provide candidates with Skills Recognition & RPL services nationwide. You never need to visit our office, nor do you have to sit in a classroom. Our 100% money back guarantee ensures that, if we can’t get you qualified, you can get your money back. Please refer to our terms & conditions for more details. As Australia’s leading Skills Recognition & RPL Specialists, we offer hundreds of qualifications via dozens of our RTO partners..
How To Achieve This Qualification:
As this is not a course, you do not need to complete the units listed below. Instead, you simply need to prove that you’re competent in the units shown. Our Facilitators will help make this an easy process for you.
Want to know if you’re eligible to obtain this qualification via Skills Recognition & RPL? Then why not start a Free Skills Review today, and speak with an RPL Specialist to determine your eligibility. Take the initiative today. It only takes 3 minutes!
Units of Competency:
You’ll need to show you’re experienced in the following units:11 units must be completed:
- 4 core units
- 7 elective units, consisting of:
- 3 units from the list below
- 4 units from the list below, elsewhere in SIT12 Training Package, or any other current Training Package or accredited course.
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
Core units
SITTIND201 Source and use information on the tourism and travel industry
SITXCCS202 Interact with customers
SITXCOM201 Show social and cultural sensitivity
SITXWHS101 Participate in safe work practices
Elective units
Accommodation Services
SITHACS101 Clean premises and equipment
Client and Customer Service
SITXCCS101 Provide information and assistance
SITXCCS201 Provide visitor information
Cultural Services
CULCNM201A Monitor collections for changes in condition
CULEVP201A Assist with the presentation of public activities and events
CULMS201C Develop and apply knowledge of the museum industry
Communication and Teamwork
BSBCMM201A Communicate in the workplace
BSBWOR203B Work effectively with others
SITXCOM101 Source and present information
SITXCOM202 Provide a briefing or scripted commentary
Computer Operations and ICT Management
BSBITU201A Produce simple word processed documents
BSBITU202A Create and use spreadsheets
BSBITU301A Create and use databases
BSBITU307A Develop keyboarding speed and accuracy
BSBWOR204A Use business technology
Environmental Sustainability
BSBSUS201A Participate in environmentally sustainable work practices
Finance
SITXFIN201 Process financial transactions
First Aid
HLTAID003 Provide first aid
Food and Beverage
SITHFAB201 Provide responsible service of alcohol
SITHFAB203 Prepare and serve non-alcoholic beverages ^
SITHFAB204 Prepare and serve espresso coffee ^
^ Prerequisite is SITXFSA101 Use hygienic practices for food safety
Food Safety
SITXFSA101 Use hygienic practices for food safety
Guiding
SITTGDE101 Interpret aspects of local Australian Indigenous culture
Inventory
SITXINV201 Receive and store stock
Languages other than English
SITXLAN21__ Conduct basic oral communication in a language other than English
SITXLAN22__ Conduct routine oral communication in a language other than English
Risk Management and Security
SIRXRSK201 Minimise loss
Sales
SIRXSLS201 Sell products and services
SIRXSLS002A Advise on products and services
Tour Operations
TLIC1051A Operate a commercial vehicle
Tourism Sales and Operations
SITTTSL201 Operate an online information system
SITTTSL202 Access and interpret product information
Venue and Facility Operations
SITTVAF201 Load and unload a ride
Examples of elective units relevant to specific job outcomes and contexts at this level are as follows:
Museum attendant
CULCNM201A Monitor collections for changes in condition
CULEVP201A Assist with the presentation of public activities and events
CULMS201C Develop and apply knowledge of the museum industry
SIRXSLS201 Sell products and services
SITXCCS201 Provide visitor information
SITXCOM202 Provide a briefing or scripted commentary
SITXFIN201 Process financial transactions
Office assistant for a small tour operator
BSBITU201A Produce simple word processed documents
BSBITU202A Create and use spreadsheets
BSBITU307A Develop keyboarding speed and accuracy
BSBWOR204A Use business technology
SITTTSL201 Operate an online information system
SITTTSL202 Access and interpret product information
SITTTSL307 Process travel-related documentation
Retail sales assistant in an attraction
SIRXRSK201 Minimise loss
SIRXSLS201 Sell products and services
SIRXSLS002A Advise on products and services
SITHFAB203Prepare and serve non-alcoholic beverages
SITXCCS201 Provide visitor information
SITXFIN201 Process financial transactions
SITXLAN21__ Conduct basic oral communication in a language other than English
Awarded By
RTO
Australian Hospitality Skills Recognition (Code 32217)
Additional information
There are no entry requirements for this qualification.
No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of endorsement.
Visit Get Qualified Australia’s Trade Licensing page for more information surrounding licensing
Employability Skill | Industry/enterprise requirements for this qualification include: |
Communication | Interacting with customers in a polite and friendly manner, asking questions and actively listening to customers to determine their needs; providing clear and accurate information to customers and colleagues to ensure a positive tourism experience; interpreting verbal and written information on tourism products, services and operational procedures; discussing operational and service difficulties with colleagues and supervisors. |
Initiative and enterprise | Identifying and discussing with supervisors better ways to organise tourism sales, operational and service activities; seeking information on new technologies and suggesting their use to supervisors, providing suggestions for better customer service provision. |
Learning | Participating in activities to learn new things about the tourism industry, new operational tasks and better ways of providing tourism service; seeking and sharing information with colleagues on new tourism products and services. |
Planning and organising | Collecting and organising customer, product and procedural information to efficiently coordinate tourism sales, operational and service activities; planning operational and daily activities to ensure a smooth workflow which delivers a positive service outcome for tourism customers. |
Problem-solving | Thinking about problems that relate to own role in tourism sales, operational and service activities; avoiding deadline problems by planning own day-to-day operational activities; identifying and resolving routine customer or operational problems using predetermined policies and procedures to guide solutions; clarifying the extent of problems and requesting assistance from team members and supervisors to solve operational and service issues. |
Self-management | Following policies and procedures for legal compliance; taking responsibility for servicing the tourism customer and knowing when to refer difficulties to supervisors; seeking feedback and guidance from supervisors on success in tourism, sales operational and service activities. |
Teamwork | Working as a team member, taking instructions from others and understanding own role in servicing the needs of the tourism customer; supporting other team members to coordinate tourism sales and operational activities to achieve quality service delivery of the tourism product; respecting the social and cultural diversity of team members and seeking their assistance to service the culturally diverse needs of tourism customers. |
Technology | Understanding the operating capability of, selecting and using tools, equipment, computer systems, software and information systems that assist in tourism sales, operational and service activities; correctly using equipment to manage personal safety in the workplace. |
This qualification reflects the role of individuals who use a defined and limited range of operational skills. They are involved in mainly routine and repetitive tasks using practical skills and basic industry knowledge. They work under direct supervision.
Job roles
This qualification provides a pathway to work in many tourism and travel industry sectors and for a diversity of employers including retail travel agencies, tour wholesalers, tour operators, attractions, cultural and heritage sites and any small tourism business requiring multi-skilled employees.
Work could be undertaken in an office environment where the planning of tourism and travel products and services takes place, in the field where products are delivered or a combination of both.
Possible job titles include:
- documentation clerk for a tour wholesaler
- museum attendant
- office assistant for a small tour operator
- receptionist and office assistant in a professional conference organiser
- receptionist and office assistant in a retail travel agency
- retail sales assistant in an attraction
- ride attendant in an attraction.
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