BSB60307 BSB60307 Advanced Diploma of Customer Contact

Qualifications

Get Qualified Australia has partnership Agreements with RTO’s so that we can assist you with obtaining a Qualification based on your skills, experience and understanding in your field of expertise.

We are able to offer a blend of training and assessment methods using our specialized resources, including:

• Direct Credit Transfer for your previous Australian Qualifications;
• RPL (Recognition of Prior Learning) for your career experience;
• e-Learning using our online portal;
• Distance education using our learning and assessment resources; and
• In-house corporate training and workplace evaluations.

The BSB60307 Advanced Diploma of Customer Contact Qualification reflects the role of individuals who analyse, design and execute judgements using wide-ranging technical, creative, conceptual or managerial competencies. Their knowledge base may be specialised or broad. These individuals are often accountable for group outcomes.

Job Roles relevant to this qualification include:

• Contact Centre Manager
• Customer Service Manager
• Operations Manager
• Workforce Manager

Pathways

Pathways into the qualification

Candidates may enter the qualification through a number of entry points including:

• BSB50307 Diploma of Customer Contact or other relevant qualification

or

• with vocational experience assisting in a range of support roles without a formal business qualification

Examples of indicative job roles for candidates seeking entry based upon their vocational experience include:

• Analyst
• Campaign Manager
• Project Manager
• Quality Assurance/Compliance Officer
• Scheduler
• Subject Matter Expert/Coach
• Team Leader (experienced)
• Team Supervisor/Manager

This breadth of expertise would equate to the competencies required to undertake this qualification.

Pathways from the qualification

After achieving this qualification candidates may choose to undertake studies at higher education level.

Licensing / Regulatory Requirements

There is no direct link between this qualification and licensing, legislative and/or regulatory requirements. However, where required, a unit of competency will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit.

Entry Requirements

There are no entry requirements for this qualification

Employability Skills

See the Training Package for this Qualification here

Packaging Rules

See the Training Package for this Qualification here

For further information on the Units of Competency for this qualification see the BSB60307 Advanced Diploma of Customer Contact Training Package or contact a Get Qualified Australia Assessor.

Check out our tutorials on the Get Qualified Australia YouTube channel that provide guidance on how to download Training Packages for the Qualification and handy hints for completing RPL.